Mindbody vs TeamUp
A data-derived, sourced comparison. Every value below links to where we found it.
Mindbody
Mindbody: flat tiered pricing, no free data migration.
TeamUp
TeamUp: priced per active customer, no broadcast emails.
Price at three example sizes
| Studio size | Mindbody | TeamUp |
|---|---|---|
| Solo operator | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) | $119/mo0–100 active customers$119/mo for 0–100 active customers |
| Established studio | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) | $119/mo0–100 active customers$119/mo for 0–100 active customers |
| Growing multi-site | $237/moStarter$79/mo per location × 3 = $237/mo (Starter) | $219/mo201–300 active customers$219/mo for 201–300 active customers |
| Base plan headline price: Mindbody $79/mo per location, TeamUp $119/mo. Excludes payment-processing fees and add-ons — see the full cost calculator. | ||
Where they differ
Scheduling & Booking
| Attendance Tracking | Class Sign In roster, self sign-in (all packages), Check-in app for iPad/Android. Staff-operated Client Check In screen needs Accelerate+.Confirmed | Staff mark 'attended'/'no-show' from the class page, plus a Kiosk for customer self check-inConfirmed |
| Booking Windows | 'Schedule Windows' per service category — how many days ahead booking opens and how many minutes before start it closes. All packages.Confirmed | YesConfirmed |
| Brandable Booking Widget | Partial — brand colours, button text and instructor images, but Schedule widget v2 does NOT support custom CSS (v1 did and can no longer be…Confirmed | Partial — the embedded Customer Site takes your logo, colours, fonts and class-type colours; widget exposes only width, default view and ve…Confirmed |
| Bulk Class Cancellation | Make Schedule Change cancels across a date range, auto-cancelling client reservations. 'Block Cancel Classes' needs Accelerate+.Confirmed | YesConfirmed |
| Bulk Class Creation | Recurring schedule created in one pass with multiple day/time/instructor instances and a 'Repeats every' cadence.Confirmed | Class Types carry weekly repeating time slots, including every 2/3/4 weeksConfirmed |
| Cancellation Windows | Configurable per service category with late-cancel fees and membership-based exemptions. Automated fee management needs Accelerate 2.0+.Confirmed | YesConfirmed |
| Capacity Limits | Total capacity plus a separate online capacity, so online bookers waitlist while staff can still add drop-ins.Confirmed | YesConfirmed |
| Classes | Core service type with its own Class Sign In screen. All packages.Confirmed | YesConfirmed |
| Courses | Called Courses/enrollments — fixed start/end, enrol once for the series, with payment-plan tracking. Makeups, semesters and levels need Acc…Confirmed | YesConfirmed |
| Duplicate Classes | 'Block Copy Class Schedules' copies a week to a new date range. Requires Accelerate+ (not on Starter). Rooms, payment plans and assistants…Confirmed | |
| Embeddable Calendar Widget | Branded web tools (formerly HealCode) widgets. WordPress/Squarespace/Wix/GoDaddy supported; Shopify and Jimdo are not. All current packages.Confirmed | YesConfirmed |
| No-show Tracking | No-shows tallied on the roster plus a No-Shows report. Automated no-show fees need Accelerate 2.0+.Confirmed | Mark no-shows, and a Penalty System charges a fee after N no-shows/late cancels (penalties apply to recurring memberships only, not packs)Confirmed |
| Recurring Bookings | Recurring class reservations via 'Adv. Register'. Max one year out; unavailable if roster is full or class is free.Confirmed | 'Recurring Reservations' hold a customer's spot in the same class each week; recurring appointments also supportedConfirmed |
| Shareable Booking Links | Links screen generates consumer-mode URLs. Consumer-mode links cannot be filtered and cannot target a specific date.Confirmed | The Customer Site has its own URL, and you can share calendar links filtered by event, instructor or venueConfirmed |
| Staff Substitution | Quick Substitution, Make Schedule Change, and automated SMS-based Substitution Management (Ultimate 2.0+, limited countries).Confirmed | Edit the class from the Calendar and change the Instructors field on a single class or a recurring time slotConfirmed |
| Waiting Lists | Per-class waitlist capacity, auto-add on opening, optional 'First to Claim' SMS, lock window. Classes, appointments and courses, all packag…Confirmed | YesConfirmed |
Memberships & Packages
| Automatic Renewals | Contracts auto-renew at a chosen interval or month-to-month. All packages.Confirmed | YesConfirmed |
| Class Packs | Pricing options support single, multiple (e.g. 10-class pass) or unlimited sessions per service type.Confirmed | YesConfirmed |
| Custom Package Rules | Configurable expiry, activation on sale or first visit, service-category restrictions. Selling bundled 'Packages' needs Accelerate+ and isn…Confirmed | Packs and prepaid plans support usage limits, expiry dates (extendable), start dates and per-class-type validityConfirmed |
| Failed Payment Handling | Declined autopays surface via report, dashboard alert and client alert; configurable auto-retry days. Failed ACH converts to a negative acc…Confirmed | Automatic retries, payment statuses, failed-payment thresholds, and GoCardless/Stripe failure resolution flowsConfirmed |
| Hold Multiple Memberships / Packs at Once | Pricing option priority (Low/Medium/High) picks which entitlement pays, ties broken by purchase date. Cannot arbitrate between two membersh…Confirmed | A customer can hold several valid memberships/packs at once, but the booker picks which one to use rather than the system auto-selecting by…Confirmed |
| Memberships | Memberships attached to a pricing option; recurring billing via Autopays and Contracts. All packages.Confirmed | YesConfirmed |
Clients
| Booking History | Client Visits screen with date/time/location/teacher/status, filterable, XLS download. History window configurable up to 60 months.Confirmed | YesConfirmed |
| Client Export | Indirect — no export button on the Client Directory; docs say copy the table into Excel (capped at 1,000 clients per search). A full Subscr…Confirmed | YesConfirmed |
| Client Import | No self-serve import — Mindbody's docs say profiles 'need to be created manually, one by one'; mass import only via the Mindbody-run Client…Confirmed | Import spreadsheet supplied, plus free assisted migration from Mindbody, Glofox, Wodify, ZenPlanner, Bookwhen etc.Confirmed |
| Client Notes | ~21 client alert types plus a staff-only 'Medic alert' field. SOAP/progress notes need Accelerate+. Client alerts don't work in the Mindbod…Confirmed | Free-text notes via CRM Interactions/Activity Log, plus flagging issues on a profileConfirmed |
| Client Profiles | Full profiles across Client Info, Schedule, Visits, Purchases and Account Details. Custom client fields need Accelerate+.Confirmed | YesConfirmed |
| Customer Search | Quick-search bar plus Client Directory with filters and tagging. Results capped at 1,000 per search; relationship search needs Accelerate+.Confirmed | YesConfirmed |
Payments
| Automatic Billing | Recurring payments for memberships/contracts with a built-in Card Updater. Direct Debit (ACH, Bacs) where integrated processing exists.Confirmed | YesConfirmed |
| Discount / Promo Codes | Tier-gated — promo codes require Accelerate+ and are NOT available on Starter. Not supported in the Mindbody consumer app.Confirmed | Including bulk-creation of codes and per-purchase-type validityConfirmed |
| Gift Cards | Prepaid gift cards on all packages (integrated processing required); assignable gift cards need Accelerate+.Confirmed | Sold via POS or the Customer Site Store, with a Gift Cards report; not yet available in the Custom Branded AppConfirmed |
| In-Person Payments | Full retail POS with card readers, terminals, tap-to-pay, barcode scanners and cash registers. Apple Pay and Google Pay supported; hardware…Confirmed | Built-in Point of Sale with Stripe Terminal card reader supportConfirmed |
| Multi-Currency Support | Multi-country but one currency per account. Integrated payments in US, UK, AU, CA, NZ, HK, MY, MX, SG, UAE.Estimated | Multiple currencies supported across countries, but each account is locked to one currency chosen at signup that cannot be changed laterConfirmed |
| Online Payments at Booking | Payment required to book by default; optional unpaid online signups, or store a card without charging it.Estimated | YesConfirmed |
| Payment History | Client Purchases screen with full history, refund status, printable history and Autopay History.Confirmed | YesConfirmed |
| Payment Reporting | Sales, Transactions and Payouts reports covering funding, fees and refunds, with per-location visibility.Confirmed | Invoice Items, Item Summary, Invoice Transactions and Upcoming Billing reportsConfirmed |
| Refunds | Returns, voids and refunds to card/ACH/credit/cash. Limits: cannot refund more than the original, only one refund per purchase, no bulk ref…Confirmed | Full/partial refunds in-app, offline refund recording, and refund-as-account-credit optionConfirmed |
| Secure Card Payments | Mindbody Payments — integrated, PCI compliant, tokenised. Limited to US, Canada, UK, Australia and Europe.Confirmed | Via integrated Stripe (cards) and GoCardless (Direct Debit); PayPal, Braintree, Authorize.net retired Oct 2024Confirmed |
Communication
| Booking Confirmations | Reservation and appointment confirmation auto-notifications. All packages including Starter.Confirmed | YesConfirmed |
| Booking Reminders | Reservation and appointment reminders with optional .ics attachments. All packages including Starter.Confirmed | YesConfirmed |
| Broadcast Emails | Marketing Suite Campaigns — one-time marketing emails to a chosen audience. Requires Accelerate 2.0+; not on Starter.Confirmed | |
| Cancellation Emails | Early/late cancellation notifications for classes and appointments. All packages. Substitute instructors do not receive cancellation emails.Confirmed | YesConfirmed |
| Custom Email Templates | Editable default text with replace-phrases and optional HTML. Custom send-from address via SMTP needs Accelerate+.Confirmed | Editable notification content, plus account-wide email branding (from name, reply-to, template/signature)Confirmed |
| Email Marketing | Marketing Suite — Campaigns and Smart Lists need Accelerate 2.0+; Automations (drip series) are Ultimate 2.0+ only. Not on Starter.Confirmed | No campaign builder — automated lifecycle/pre-post notifications only; marketing campaigns require exporting to Mailchimp or Constant Conta…Confirmed |
| Mailchimp Integration | Not directly — Mindbody's own FAQ says so. Only branded-web-tools widgets push name/email to one predetermined list; profiles created in th…Confirmed | YesConfirmed |
| SMS Broadcasts | Partial — Campaigns are email-only, so promotional SMS goes via Automations (Ultimate 2.0+). Mindbody states Marketing Suite texting 'is no…Confirmed | Broadcast SMS to customer segments or class attendees (customer opt-in required)Confirmed |
| SMS Notifications | Tier-gated — unavailable at Starter/Essential/Pro. From Accelerate 2.0+ a local number enables 1-way and 2-way texts. Country-limited; adde…Confirmed | Automated SMS, but only in supported countries (US, Canada, UK, Ireland, Spain, France, Germany, Netherlands)Confirmed |
Forms & Compliance
| Custom Intake Forms | Client Forms builder with custom questions, required toggle, service scoping and profile field mapping. HIPAA compliant. All packages. Subm…Confirmed | YesConfirmed |
| Digital Waivers | Dedicated Liability Waiver with 'require acknowledgement'. Signature capture via Business app and branded app. All packages including Start…Confirmed | YesConfirmed |
| Downloadable Form Responses | Per-client only — stored on the Documents screen, printable or print-to-PDF, gated by a staff permission. No bulk export documented; client…Confirmed | Signed Waivers report and form responses on the customer profile, downloadable as CSVConfirmed |
| Required Forms Before Booking | Partial — the liability waiver CAN gate booking, but custom client forms do NOT: Mindbody states 'Clients are not required to complete clie…Confirmed | Pre-registration/purchase forms block registration until completed; forms can expire and require resubmissionConfirmed |
Staff Management
| Custom Staff Permissions | Tier-gated — customisable permissions and permission groups need Accelerate+; Starter gets only pre-set manager/staff permissions.Confirmed | YesConfirmed |
| Instructor Revenue Reports | 'Sales by rep' requires Accelerate+ and is NOT on Starter — on Starter staff cannot be assigned as sales reps at all.Confirmed | YesConfirmed |
| Payroll Summaries | Pay rates, commissions and tips on every package, with Payroll and Pay Rates reports. Not a payroll processor; ADP/Paychex integrations nee…Confirmed | Pay Rates plus the Instructor Hours and Pay Rates report (downloadable)Confirmed |
| Staff Accounts | Unlimited staff logins included on every package including Starter — 'you aren't charged per user'.Confirmed | Unlimited staff logins included at no extra costConfirmed |
| Staff Attendance | Built-in hourly Time Clock on every package including Starter, with a Time Clock report.Confirmed | No time clock — the Instructor Hours report derives hours from scheduled/taught classes rather than clock in/outConfirmed |
| Staff Scheduling | Per-staff availability, instructor assignment, teacher changes. Resource scheduling (rooms/equipment) needs Accelerate+.Confirmed | Instructor availability schedules for appointments and instructor assignment on classes/courses; no general shift/rota toolConfirmed |
Reporting
| Activity Log | Partial — the Staff Activity report is 'an activity log for three reports' only, recording who accessed them and from which IP. No general…Confirmed | Partial — Activity Feed and per-customer Activity Log record who made each registration/purchase, and a Field Changes report tracks edits;…Confirmed |
| Attendance Reports | Attendance Analysis, Attendance with/without Revenue, Client Visits and a dedicated No-Shows report.Confirmed | YesConfirmed |
| CSV Export | Reports export to Excel/CSV/PDF. Requires the 'Export report information' permission.Confirmed | YesConfirmed |
| Full Audit History | No system-wide audit log exists, so no audit retention window is published. One limit on the analytics layer: Analytics 2.0 only shows data…Estimated | Customer interactions and lifecycle activity are 'kept indefinitely, while the customer exists in your account' — no stated truncation wind…Confirmed |
| Membership Reports | Retention, Retention Management, Autopay Detail and Autopay Expirations reports.Confirmed | All Customer Memberships, All Membership Holds, plus purchased/cancelled-in-period and 'Slipping Away' retention reportsConfirmed |
| Occupancy Reports | Class fill rate and appointment occupancy, bookings vs attendance, peak vs off-peak. Ultimate adds 'Fill Slow Days' automations built on th…Confirmed | Instructor Hours report shows occupancy and no-shows per class; All Classes & Appointments report shows average attendance by start time, d…Confirmed |
| Package Reports | Visits Remaining report plus an Expired Series section in Earned Revenue.Estimated | Packs/prepaid plans appear in the All Customer Memberships report, with 'Pack Running Low' notificationsConfirmed |
| Revenue by Class | Sales by Service, Sales by Category and Sales by Product reports.Confirmed | YesConfirmed |
| Revenue by Instructor | Sales by Rep report and sales-rep filter both require Accelerate+ (not on Starter). Payroll report attributes class/appointment earnings on…Confirmed | YesConfirmed |
| Revenue Reports | Sales, Earned Revenue, Sales Forecast and Sales by Product/Service/Category. 'Save This Report' isn't on Starter.Confirmed | YesConfirmed |
| Visual Dashboards | Analytics 2.0 on all 2.0 tiers. The separate 'Insights' add-on is NOT on Starter and is paid on Accelerate/Ultimate; included with Ultimate…Confirmed | Business Dashboard with revenue charts and membership data, report chart view and 30-day trend widgets, plus an AI Business AdvisorConfirmed |
Integrations
| Apple Calendar | No native integration — .ics attachments on notifications let clients import into Apple Calendar, and staff can subscribe to the iCal feed…Confirmed | One-way only — subscribe to a TeamUp iCalendar feed; changes made outside TeamUp do not sync backConfirmed |
| Google Calendar | Native, included on every package — but one-way (Mindbody to Google), availability doesn't show, and anything booked via the Business app,…Confirmed | 2-way sync with Google Calendar (external events block appointment availability), refreshing every 5 minutesConfirmed |
| Mailchimp | No native integration — Mindbody's FAQ states 'Does Mailchimp integrate with Mindbody? Not directly.' Not listed in their Email Marketing p…Confirmed | YesConfirmed |
| Outlook Calendar | No direct integration — Mindbody states it 'can integrate with Outlook Calendar only after integrating with Google Calendar'. One-way, upda…Confirmed | One-way only — add the TeamUp iCalendar feed via Outlook's Internet Calendars; no 2-way Microsoft 365 syncConfirmed |
| QuickBooks | No native integration — Mindbody states plainly: 'Mindbody does not integrate directly with QuickBooks'. Documented workaround is exporting…Confirmed | |
| Xero | No native integration — Mindbody states it 'does not integrate directly with QuickBooks and other accounting programs'. Xero only via paid…Confirmed |
Multi-Location
| Additional Locations | Each location charged separately — pricing is per location (Starter from £89/$99 per month per location). Additional locations are 'datasha…Confirmed | Unlimited locations (Venues) under one account at no extra charge — pricing is by active customers, not sitesConfirmed |
| Calendars / Seats Included | Not metered by calendar — priced per location, not per seat. Unlimited staff on every package including Starter (from £89/$99 per month per…Confirmed | Not applicable — TeamUp prices on active customers only, with unlimited staff accounts/calendars included on every planConfirmed |
| Centralised Multi-Location Management | 'Datashare' sites share client records with cross-location reporting. Cross-regional pricing-option use needs Accelerate+. Setup via Mindbo…Confirmed | Multiple Venues (with rooms) in one account, a shared customer base, and calendar/reports filterable by venueConfirmed |
| Separate Booking Embeds Per Location | Schedule widget v2 can be scoped to specific locations with client-side location filters. Consumer-mode share links cannot be filtered.Confirmed | Share a Customer Site calendar link filtered by venue, and the embedded widget can show selected venues onlyConfirmed |
Branded Apps
| Branded Android App | Same white-label app on Google Play. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate Plus.Confirmed | Custom Branded App add-on at £79/$99/€89/A$149 per month; TeamUp publishes it on Google Play under your brandConfirmed |
| Branded iOS App | True white-label App Store listing under the business's own name. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate…Confirmed | Custom Branded App add-on at £79/$99/€89/A$149 per month; TeamUp publishes it in the App Store under your brandConfirmed |
| Custom Branding | Branded web tools on all current packages (brand colours, button text, instructor images). Full branding via the Branded Mobile App add-on.…Confirmed | Customer Site logo, colours and fonts; email branding; and full app branding on the paid branded appConfirmed |
| Push Notifications | Requires the Branded Mobile App add-on — so unavailable on Starter, paid on Accelerate/Ultimate, included with Ultimate Plus.Estimated | Instant or scheduled pushes plus class reminders, waitlist alerts and chat, via the Custom Branded App add-onConfirmed |
Support
| 24/7 Email Support | Not 24/7 for human support — the '24/7' claim refers to the self-serve Support Center and AI Assistant. Human routes (case/email, live chat…Confirmed | |
| Email Support | YesConfirmed | Email or ticket support available during published hours — not 24/7Estimated |
| Free Data Migration | 'Our import service is completely free of charge'; imports contacts, memberships, form responses and saved Stripe/GoCardless payment detailsConfirmed | |
| Knowledge Base | Large public Support Center with searchable articles in multiple languages, plus an in-product AI Assistant.Confirmed | YesConfirmed |
| Live Video Support | No standing Zoom desk. Closest: Glance co-browse screen sharing, live chat in certain situations, and Call Me callbacks via the AI Assistan…Confirmed | Email support 9AM-12AM GMT/BST Monday-Sunday (7 days), with the option to book a call — not a standing 7-day Zoom deskConfirmed |
Everything both Mindbody and TeamUp do (3 features)
Scheduling & Booking
- ✓ 1:1 Appointments
Memberships & Packages
- ✓ Drop-in Pricing
Payments
- ✓ Saved Payment Cards