TeamUp

Class and membership management software for gyms and studios, priced by number of active customers per month.

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Strengths

Courses
Confirmed
Recurring Bookings
'Recurring Reservations' hold a customer's spot in the same class each week; recurring appointments also supported
Confirmed
Hold Multiple Memberships / Packs at Once
A customer can hold several valid memberships/packs at once, but the booker picks which one to use rather than the system auto-selecting by…
Confirmed
Gift Cards
Sold via POS or the Customer Site Store, with a Gift Cards report; not yet available in the Custom Branded App
Confirmed

Watch out for

Brandable Booking Widget
Partial — the embedded Customer Site takes your logo, colours, fonts and class-type colours; widget exposes only width, default view and ve…
Confirmed
Duplicate Classes
Not offered
Confirmed
No-show Tracking
Mark no-shows, and a Penalty System charges a fee after N no-shows/late cancels (penalties apply to recurring memberships only, not packs)
Confirmed
Broadcast Emails
Not offered
Confirmed

Pricing

$119/mo

Confirmed

0-100 active customers

Contract: Monthly, no lock-inConfirmed
Setup fee: NoneConfirmed
Free trial: 30 daysConfirmed

Estimated monthly cost

Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.

Solo operator

$119/mo

0–100 active customers

$119/mo for 0–100 active customers

Established studio

$119/mo

0–100 active customers

$119/mo for 0–100 active customers

Growing multi-site

$219/mo

201–300 active customers

$219/mo for 201–300 active customers

Features

Scheduling & Booking

Classes	Yes	Confirmed
1:1 Appointments	Yes	Confirmed
Courses	Yes	Confirmed
Recurring Bookings	'Recurring Reservations' hold a customer's spot in the same class each week; recurring appointments also supported	Confirmed
Waiting Lists	Yes	Confirmed
Capacity Limits	Yes	Confirmed
Booking Windows	Yes	Confirmed
Cancellation Windows	Yes	Confirmed
Attendance Tracking	Staff mark 'attended'/'no-show' from the class page, plus a Kiosk for customer self check-in	Confirmed
No-show Tracking	Mark no-shows, and a Penalty System charges a fee after N no-shows/late cancels (penalties apply to recurring memberships only, not packs)	Confirmed
Staff Substitution	Edit the class from the Calendar and change the Instructors field on a single class or a recurring time slot	Confirmed
Embeddable Calendar Widget	Yes	Confirmed
Shareable Booking Links	The Customer Site has its own URL, and you can share calendar links filtered by event, instructor or venue	Confirmed
Brandable Booking Widget	Partial — the embedded Customer Site takes your logo, colours, fonts and class-type colours; widget exposes only width, default view and ve…	Confirmed
Duplicate Classes	No	Confirmed
Bulk Class Creation	Class Types carry weekly repeating time slots, including every 2/3/4 weeks	Confirmed
Bulk Class Cancellation	Yes	Confirmed

Memberships & Packages

Memberships	Yes	Confirmed
Class Packs	Yes	Confirmed
Custom Package Rules	Packs and prepaid plans support usage limits, expiry dates (extendable), start dates and per-class-type validity	Confirmed
Hold Multiple Memberships / Packs at Once	A customer can hold several valid memberships/packs at once, but the booker picks which one to use rather than the system auto-selecting by…	Confirmed
Automatic Renewals	Yes	Confirmed
Failed Payment Handling	Automatic retries, payment statuses, failed-payment thresholds, and GoCardless/Stripe failure resolution flows	Confirmed
Drop-in Pricing	Yes	Confirmed
Advanced Packages (Multi-Class)	Not verified	Estimated

Clients

Client Profiles	Yes	Confirmed
Booking History	Yes	Confirmed
Client Notes	Free-text notes via CRM Interactions/Activity Log, plus flagging issues on a profile	Confirmed
Client Import	Import spreadsheet supplied, plus free assisted migration from Mindbody, Glofox, Wodify, ZenPlanner, Bookwhen etc.	Confirmed
Client Export	Yes	Confirmed
Customer Search	Yes	Confirmed

Payments

Secure Card Payments	Via integrated Stripe (cards) and GoCardless (Direct Debit); PayPal, Braintree, Authorize.net retired Oct 2024	Confirmed
Automatic Billing	Yes	Confirmed
Saved Payment Cards	Yes	Confirmed
Refunds	Full/partial refunds in-app, offline refund recording, and refund-as-account-credit option	Confirmed
Payment Reporting	Invoice Items, Item Summary, Invoice Transactions and Upcoming Billing reports	Confirmed
Multi-Currency Support	Multiple currencies supported across countries, but each account is locked to one currency chosen at signup that cannot be changed later	Confirmed
Discount / Promo Codes	Including bulk-creation of codes and per-purchase-type validity	Confirmed
Gift Cards	Sold via POS or the Customer Site Store, with a Gift Cards report; not yet available in the Custom Branded App	Confirmed
Online Payments at Booking	Yes	Confirmed
In-Person Payments	Built-in Point of Sale with Stripe Terminal card reader support	Confirmed
Payment History	Yes	Confirmed

Communication

Booking Confirmations	Yes	Confirmed
Booking Reminders	Yes	Confirmed
Cancellation Emails	Yes	Confirmed
Custom Email Templates	Editable notification content, plus account-wide email branding (from name, reply-to, template/signature)	Confirmed
Mailchimp Integration	Yes	Confirmed
Email Marketing	No campaign builder — automated lifecycle/pre-post notifications only; marketing campaigns require exporting to Mailchimp or Constant Conta…	Confirmed
Broadcast Emails	No	Confirmed
SMS Notifications	Automated SMS, but only in supported countries (US, Canada, UK, Ireland, Spain, France, Germany, Netherlands)	Confirmed
SMS Broadcasts	Broadcast SMS to customer segments or class attendees (customer opt-in required)	Confirmed

Forms & Compliance

Custom Intake Forms	Yes	Confirmed
Digital Waivers	Yes	Confirmed
Required Forms Before Booking	Pre-registration/purchase forms block registration until completed; forms can expire and require resubmission	Confirmed
Downloadable Form Responses	Signed Waivers report and form responses on the customer profile, downloadable as CSV	Confirmed

Staff Management

Staff Accounts	Unlimited staff logins included at no extra cost	Confirmed
Staff Scheduling	Instructor availability schedules for appointments and instructor assignment on classes/courses; no general shift/rota tool	Confirmed
Staff Attendance	No time clock — the Instructor Hours report derives hours from scheduled/taught classes rather than clock in/out	Confirmed
Payroll Summaries	Pay Rates plus the Instructor Hours and Pay Rates report (downloadable)	Confirmed
Instructor Revenue Reports	Yes	Confirmed
Custom Staff Permissions	Yes	Confirmed

Reporting

Revenue Reports	Yes	Confirmed
Attendance Reports	Yes	Confirmed
Membership Reports	All Customer Memberships, All Membership Holds, plus purchased/cancelled-in-period and 'Slipping Away' retention reports	Confirmed
Package Reports	Packs/prepaid plans appear in the All Customer Memberships report, with 'Pack Running Low' notifications	Confirmed
Visual Dashboards	Business Dashboard with revenue charts and membership data, report chart view and 30-day trend widgets, plus an AI Business Advisor	Confirmed
CSV Export	Yes	Confirmed
Activity Log	Partial — Activity Feed and per-customer Activity Log record who made each registration/purchase, and a Field Changes report tracks edits;…	Confirmed
Full Audit History	Customer interactions and lifecycle activity are 'kept indefinitely, while the customer exists in your account' — no stated truncation wind…	Confirmed
Revenue by Instructor	Yes	Confirmed
Revenue by Class	Yes	Confirmed
Occupancy Reports	Instructor Hours report shows occupancy and no-shows per class; All Classes & Appointments report shows average attendance by start time, d…	Confirmed

Integrations

Mailchimp	Yes	Confirmed
Google Calendar	2-way sync with Google Calendar (external events block appointment availability), refreshing every 5 minutes	Confirmed
Apple Calendar	One-way only — subscribe to a TeamUp iCalendar feed; changes made outside TeamUp do not sync back	Confirmed
Outlook Calendar	One-way only — add the TeamUp iCalendar feed via Outlook's Internet Calendars; no 2-way Microsoft 365 sync	Confirmed
Xero	No	Confirmed
QuickBooks	No	Confirmed

Multi-Location

Calendars / Seats Included	Not applicable — TeamUp prices on active customers only, with unlimited staff accounts/calendars included on every plan	Confirmed
Additional Locations	Unlimited locations (Venues) under one account at no extra charge — pricing is by active customers, not sites	Confirmed
Centralised Multi-Location Management	Multiple Venues (with rooms) in one account, a shared customer base, and calendar/reports filterable by venue	Confirmed
Separate Booking Embeds Per Location	Share a Customer Site calendar link filtered by venue, and the embedded widget can show selected venues only	Confirmed

Branded Apps

Branded iOS App	Custom Branded App add-on at £79/$99/€89/A$149 per month; TeamUp publishes it in the App Store under your brand	Confirmed
Branded Android App	Custom Branded App add-on at £79/$99/€89/A$149 per month; TeamUp publishes it on Google Play under your brand	Confirmed
Custom Branding	Customer Site logo, colours and fonts; email branding; and full app branding on the paid branded app	Confirmed
Push Notifications	Instant or scheduled pushes plus class reminders, waitlist alerts and chat, via the Custom Branded App add-on	Confirmed

Support

24/7 Email Support	No	Confirmed
Live Video Support	Email support 9AM-12AM GMT/BST Monday-Sunday (7 days), with the option to book a call — not a standing 7-day Zoom desk	Confirmed
Knowledge Base	Yes	Confirmed
Free Data Migration	'Our import service is completely free of charge'; imports contacts, memberships, form responses and saved Stripe/GoCardless payment details	Confirmed
Email Support	Email or ticket support available during published hours — not 24/7	Estimated

Spotted something out of date? Check the vendor's site — every badge above links to the exact source we used, with its last-verified date.