WellnessLiving
All-in-one business management software for fitness, wellness, and beauty businesses, with tiered flat-rate plans.
Strengths
Brandable Booking Widget
Custom CSS on widgets, plus widget 'skins' for structural and design customization
ConfirmedCourses
Called 'Events'; purchase rule 'Clients are enrolled in all sessions' books the client into every session from one purchase
ConfirmedRecurring Bookings
Recurring class bookings with no end date auto-book 6 months ahead and extend monthly; recurring appointments support daily/weekly/monthly/…
ConfirmedHold Multiple Memberships / Packs at Once
Each Purchase Option has a priority level; higher priority is drawn from first, ties break to the earliest expiration date
Confirmed
Watch out for
No-show Tracking
'Cancellation & no-show penalties' with type/threshold, flag account or charge fixed $ or %, plus 'Return visit for no-shows'
ConfirmedGift Cards
Configurable and QUICK ad-hoc gift cards, emailed or printed; custom branded physical cards $50 setup, 500 minimum
ConfirmedSecure Card Payments
Via integrated merchant processors (Paragon, Paysafe CA/UK, Nuvei, QuickPay, Barclays, Argus) rather than a first-party processor; $199/yr…
ConfirmedBroadcast Emails
'QUICK Contact' bulk email capped at 50 clients at a time without Marketing Suite; unrestricted campaigns with it
Confirmed
Pricing
$69/mo
ConfirmedStarter, list price
- Contract
- Not confirmed — vendor's own SaaS contract terms not published (help docs only cover client-facing contract templates)Estimated
- Setup fee
- None — (free setup and free data migration advertised)Confirmed
- Free trial
- None — (no free trial found; demo/quote-based sales)Estimated
- Payment processing
- 0.32 $/transaction gateway fee (varies by processor/region) + $16-27/mo gateway fee, on top of underlying card ratesConfirmed
Estimated monthly cost
Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.
Solo operator
$69/mo
Starter
$69/mo list price (Starter)
Established studio
$69/mo
Starter
$69/mo list price (Starter)
Growing multi-site
$69/mo
Starter
$69/mo list price (Starter)
Features
Scheduling & Booking
| Classes | Yes | Confirmed |
| 1:1 Appointments | Appointments booked against staff working hours; supports 1:1 and small group up to 15 clients | Confirmed |
| Courses | Called 'Events'; purchase rule 'Clients are enrolled in all sessions' books the client into every session from one purchase | Confirmed |
| Recurring Bookings | Recurring class bookings with no end date auto-book 6 months ahead and extend monthly; recurring appointments support daily/weekly/monthly/… | Confirmed |
| Waiting Lists | Auto-promotion in join order, or 'Fastest Response' simultaneous notification; on classes, events, appointments and assets | Confirmed |
| Capacity Limits | Capacity field per class; maximum value 2048 | Confirmed |
| Booking Windows | Minimum and maximum booking lead time, late booking up to 480 min after start, plus custom booking windows for specific client groups | Confirmed |
| Cancellation Windows | 'Late cancellation period' (default 24 hours) plus optional post-booking grace period; configurable per service | Confirmed |
| Attendance Tracking | Staff attendance lists, Attendance Kiosk, Self Check-In Kiosk and Check-In App | Confirmed |
| No-show Tracking | 'Cancellation & no-show penalties' with type/threshold, flag account or charge fixed $ or %, plus 'Return visit for no-shows' | Confirmed |
| Staff Substitution | QUICK Substitution (single session) and Advanced Substitution (single or multiple sessions, with client notification and sub pay rate) | Confirmed |
| Embeddable Calendar Widget | 'Website Widgets' — Custom/Standard Schedule, Appointment, Event, Store, Staff, Lead Capture types; embedded via iframe code | Confirmed |
| Shareable Booking Links | Direct booking URL per service, plus direct buy URLs and QR codes; URL regenerates if Book Now config changes | Confirmed |
| Brandable Booking Widget | Custom CSS on widgets, plus widget 'skins' for structural and design customization | Confirmed |
| Duplicate Classes | Duplicate button copies all settings except the schedule; names it 'Copy of [name]' | Confirmed |
| Bulk Class Creation | Recurrence via Start/End date (or Ongoing) / Day of week / Repeats every N weeks, months or years | Confirmed |
| Bulk Class Cancellation | Select 'Multiple days', choose a date range, then select the sessions to cancel; recurring bookings cancellable by count, period or entirely | Confirmed |
Memberships & Packages
| Memberships | Recurring memberships with configurable auto-payment frequency, billing dates, holds, proration and cancellation | Confirmed |
| Class Packs | Called 'Session passes' — set number of visits for a set price, decremented per booking | Confirmed |
| Custom Package Rules | Configurable visit count, price, expiry, unlimited option, and service scope; note expiration rules can't be changed after purchase | Confirmed |
| Hold Multiple Memberships / Packs at Once | Each Purchase Option has a priority level; higher priority is drawn from first, ties break to the earliest expiration date | Confirmed |
| Automatic Renewals | Auto-renewing memberships and session passes; auto-renew can be disabled per Purchase Option | Confirmed |
| Failed Payment Handling | 'Reattempt failed automatic payments' policy, failed amounts added to account balance, 'Automatic Payment Failed' notification, and Collect… | Confirmed |
| Drop-in Pricing | Drop-in rate bookable without a pass; unused drop-ins persist on the client's Passes & Memberships page | Confirmed |
| Advanced Packages (Multi-Class) | Not verified | Estimated |
Clients
| Client Profiles | Yes | Confirmed |
| Booking History | Attendance History (past visits) and Upcoming Schedule (future bookings) on the client record | Confirmed |
| Client Notes | 'Notes and flags' — unlimited timestamped notes with per-note visibility; flags can block booking at specific locations | Confirmed |
| Client Import | Via WellnessLiving's onboarding team using supplied spreadsheet templates (free, all plans); no self-serve CSV importer documented. Card/ba… | Confirmed |
| Client Export | Filter the client list then export to .csv, .xls or .pdf | Confirmed |
| Customer Search | Top nav search field plus 'POWER search' filtering on the Client List | Confirmed |
Payments
| Secure Card Payments | Via integrated merchant processors (Paragon, Paysafe CA/UK, Nuvei, QuickPay, Barclays, Argus) rather than a first-party processor; $199/yr… | Confirmed |
| Automatic Billing | Autopay on Purchase Options and payment plans; 'Auto-payments every' interval, per-client billing dates | Confirmed |
| Saved Payment Cards | Cards and ACH saved to the client profile with a Default Payment Method toggle; clients can self-manage | Confirmed |
| Refunds | Full or partial refunds to card/ACH; separate Void available for up to 24 hours on card transactions before the batch settles | Confirmed |
| Payment Reporting | All Sales Report, Balance Due Report, Batch Reconciliation Report, Gift Cards Report | Confirmed |
| Multi-Currency Support | One currency per business account; processors cover 50+ countries, but no evidence an account can hold multiple currencies at once | Estimated |
| Discount / Promo Codes | Discount Codes under Setup > Store Configuration; apply to memberships, session passes, packages, products and gift cards | Confirmed |
| Gift Cards | Configurable and QUICK ad-hoc gift cards, emailed or printed; custom branded physical cards $50 setup, 500 minimum | Confirmed |
| Online Payments at Booking | Configurable — prepay can be required, or clients offered 'Book & Pay Later' | Confirmed |
| In-Person Payments | Verifone terminals with tap/chip/PIN, NFC and EMV, plus USB swipers; works in Staff Back Office and Elevate Staff App | Confirmed |
| Payment History | Client Transactions page plus Billing & Account Balance with an Account Balance History ledger | Confirmed |
Communication
| Booking Confirmations | Class Booking Confirmation, Single/Multiple Appointment Confirmation, Event Booking Confirmation, Recurrent Class Booking notifications | Confirmed |
| Booking Reminders | Class, Appointment and Event Reminders; multiple reminders with configurable timing | Confirmed |
| Cancellation Emails | Class Canceled by Client (Early/Late), Booking Canceled by Staff, Appointment Canceled by Staff, plus event and recurring variants | Confirmed |
| Custom Email Templates | Edit content via default or visual editor, with email/SMS variables, configurable sender, per-service custom notifications and test-send | Confirmed |
| Mailchimp Integration | Paid add-on (price varies by country). One-way sync of name, email, phone and client status; unsubscribes sync both ways. Lists and tags do… | Confirmed |
| Email Marketing | 'Marketing Suite' — automated trigger-based campaigns, templates, scheduling and open/click analytics. Not on the Starter plan | Confirmed |
| Broadcast Emails | 'QUICK Contact' bulk email capped at 50 clients at a time without Marketing Suite; unrestricted campaigns with it | Confirmed |
| SMS Notifications | Transactional SMS free and unlimited in the US and Canada; metered elsewhere | Confirmed |
| SMS Broadcasts | Via Marketing Suite campaigns only — the Message Center is 1:1 SMS only. Paid tiers from $19/mo for 500 messages (US/CA) or $50/mo (UK/AU) | Confirmed |
Forms & Compliance
| Custom Intake Forms | Custom form builder for membership agreements, health/registration info, appointment notes and intake prior to a service | Confirmed |
| Digital Waivers | Online waiver with drawn e-signature (finger, stylus or mouse); signable via web, Achieve Client App and Self Registration Web App | Confirmed |
| Required Forms Before Booking | Business policy 'Require clients to agree to the Liability Release only when booking services' — client must sign before the booking comple… | Confirmed |
| Downloadable Form Responses | Export form responses to CSV or PDF, in bulk or per client | Confirmed |
Staff Management
| Staff Accounts | Staff get their own sign-in plus the Elevate Staff App | Confirmed |
| Staff Scheduling | Working hours and available/unavailable time via staff profile, the Schedule calendar or the Staff App, with notes for breaks, days off and… | Confirmed |
| Staff Attendance | Time Clock with clock in/out in Back Office or Staff App, backed by Time Clock Details and Summary reports | Confirmed |
| Payroll Summaries | Payroll Summary Report covering services, payments, tips and commissions; base pay, bonus, tips, commission and hourly via 'Use time clock… | Confirmed |
| Instructor Revenue Reports | Payroll Summary 'Service Revenue' column, plus Revenue by Service staff filter and Tips Earned Details Report | Confirmed |
| Custom Staff Permissions | Four default roles plus Add Role / Edit Role with per-permission selection | Confirmed |
Reporting
| Revenue Reports | All Sales, Sales Summary by Revenue Category, Service Revenue Summary, Projected Revenue, all date-range filtered | Confirmed |
| Attendance Reports | Attendance reports incl. Class Summary (scheduled/attended/booked/late-cancelled/no-show) and Class Schedule reports | Confirmed |
| Membership Reports | Memberships Report showing active, on hold, expired, canceled or converted by date range; separate Isaac Churn Risk Report | Confirmed |
| Package Reports | Sales Summary by Purchase Option, Visits Remaining Report, and Expiring Purchase Options Report | Confirmed |
| Visual Dashboards | Customizable dashboards with Key Metrics tiles, Isaac Churn Risk summary and embedded report tables; charts/graphs not documented | Confirmed |
| CSV Export | Export reports to CSV, Excel or PDF; Excel exports render as .csv | Confirmed |
| Activity Log | 'Edit log' recording activities by clients, staff, WellnessLiving employees and the system, with date/time, user, role, source application… | Confirmed |
| Full Audit History | No — edit log retained for ONE YEAR only; activity older than one year cannot be viewed | Confirmed |
| Revenue by Instructor | Revenue by Service Report has a Staff Name column and Staff filter; Payroll Summary has a Service Revenue column | Confirmed |
| Revenue by Class | Revenue by Service Report breaks revenue down by Service Name; Service Revenue Summary and Sales Summary by Revenue Category give summarize… | Confirmed |
| Occupancy Reports | Class Utilization Report — utilization percentage showing how full a class is on average, plus capacity slots, average attendance, no-shows… | Confirmed |
Integrations
| Mailchimp | Native integration via Setup > Integrations with OAuth; paid add-on, price varies by country | Confirmed |
| Google Calendar | Two-way sync for staff (bookings push out, external events sync back as unavailable time) and one-way for clients | Confirmed |
| Apple Calendar | Client-side only — syncable only from the Achieve Client App, not desktop and not for staff; .ics files also attached to notification emails | Confirmed |
| Outlook Calendar | Two-way sync for staff and clients; personal accounts only, organizational Microsoft 365 requires contacting support | Confirmed |
| Xero | No | Confirmed |
| QuickBooks | QuickBooks Online via the Autymate integration, branded 'Finance'; syncs daily from the All Sales Report. 30-day free trial then USD $19/mo… | Confirmed |
Multi-Location
| Calendars / Seats Included | Starter ($69/mo) includes one staff member; Business ($199), BusinessPro ($349) and Enterprise include unlimited staff. Staff headcount is… | Confirmed |
| Additional Locations | Not publicly priced — multi-location (Parent/HQ account, cross-location visits) is gated to the custom-priced Enterprise plan | Confirmed |
| Centralised Multi-Location Management | 'Enterprise Cloud' — HQ pushes settings to all locations, cross-location reporting, Enterprise Regions with region admins, passes/membershi… | Confirmed |
| Separate Booking Embeds Per Location | Widget settings include a Location field to scope a widget to one location | Confirmed |
Branded Apps
| Branded iOS App | 'White Label Achieve Client App' — $209/mo per location, published under the business's own name. Plus $150/yr maintenance, $99 Apple devel… | Confirmed |
| Branded Android App | Same White Label Achieve plan ($209/mo per location), published to Google Play under the business's name | Confirmed |
| Custom Branding | App icon, name, splash screen, fonts, colours, navigation bar and booking screens — explicitly scoped to the paid White Label tier | Confirmed |
| Push Notifications | Available for transactional notifications and marketing campaigns, but gated to White Label Achieve subscribers; requires the client to hav… | Confirmed |
Support
| 24/7 Email Support | Vendor sources conflict: the help centre states support is available 24/7 (chat, email, phone), but the pricing page lists email support on… | Confirmed |
| Live Video Support | No Zoom/video/screen-share support. Closest equivalent is live chat (AI with human escalation) plus regional toll-free phone lines | Confirmed |
| Knowledge Base | Yes | Confirmed |
| Free Data Migration | 'Free data migration' listed on all four tiers including Starter. Serviced process with a dedicated onboarding specialist; card/bank detail… | Confirmed |
| Email Support | Yes | Confirmed |
Spotted something out of date? Check the vendor's site — every badge above links to the exact source we used, with its last-verified date.