Momence
Booking, membership, and marketing software for fitness and wellness businesses, with a free entry tier and flat paid tiers.
Strengths
Brandable Booking Widget
Partial — plugin configured via filters with live preview; Settings > Branding controls colours, fonts and wording on checkout/login pages.…
ConfirmedCourses
Via Semesters (fixed start/end, weekly recurring, auto-enrolled into the entire series in one purchase) and Courses/Challenges (irregular s…
ConfirmedRecurring Bookings
For appointments: 'Allow recurring booking by customers' lets clients self-book a repeating slot; staff can 'Book recurring'. For classes,…
ConfirmedHold Multiple Memberships / Packs at Once
Clients can hold subscriptions + packs concurrently; at POS/booking staff select which membership to draw from. No automatic credit-priorit…
Confirmed
Watch out for
Bulk Class Cancellation
Series-level: Group Recurring > cancel, with an 'only classes after' option. Bulk removal of many already-cancelled classes requires emaili…
ConfirmedShareable Booking Links
Copy a class's Book Now link, purchase links for subscriptions/packs; private classes bookable only via a shared link
ConfirmedCustom Package Rules
Configurable expiry, 'activate on first use', per-class inclusion/exclusion, credit type, sliding-scale pricing, payment plans, purchasable…
ConfirmedMemberships
Called 'Subscriptions' — unlimited or limited-use credits, fixed or auto-renewing, free trials, intro offers, contracts, freezes, transfers
Confirmed
Pricing
$60/mo
ConfirmedPro tier; a limited free Basic tier also exists
Estimated monthly cost
Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.
Solo operator
$135/mo
Pro
$60/mo + 2.5% platform fee on revenue ($75 at your inputs)
Established studio
$199/mo
Custom
$199/mo Custom, with no Momence platform fee per published page
Growing multi-site
$199/mo
Custom
$199/mo Custom, with no Momence platform fee per published page
Features
Scheduling & Booking
| Classes | Core product: group classes with class templates, in-person, online and hybrid formats | Confirmed |
| 1:1 Appointments | Dedicated Appointments module with staff boards, services, availability/time blocks and slot intervals | Confirmed |
| Courses | Via Semesters (fixed start/end, weekly recurring, auto-enrolled into the entire series in one purchase) and Courses/Challenges (irregular s… | Confirmed |
| Recurring Bookings | For appointments: 'Allow recurring booking by customers' lets clients self-book a repeating slot; staff can 'Book recurring'. For classes,… | Confirmed |
| Waiting Lists | Three promotion modes: First Come First Serve (auto-added, SMS notified), Double Opt-In (texted to confirm, ~10 min to respond), Fast Finge… | Confirmed |
| Capacity Limits | Max participants per class; staff can override capacity | Confirmed |
| Booking Windows | Sales cut-off in minutes before start (negative values allow late booking), plus early-access windows for tagged customer groups | Confirmed |
| Cancellation Windows | Configurable cancellation credit cut-off plus a separate late-cancellation period triggering auto-charge penalty rules; umbrella policy ove… | Confirmed |
| Attendance Tracking | Roster check-in, auto-check-in at POS, mobile barcode scanning, key cards/fobs, front-desk scanning, and a Self Check-in Kiosk app | Confirmed |
| No-show Tracking | Not checked in within 24h of class end marks no-show; automatic no-show fees with up to three retries and frequency-based rules | Confirmed |
| Staff Substitution | Automatic Substitutions: teachers request a sub, eligible teachers notified by SMS/email, first to reply is auto-assigned. Manual reassignm… | Confirmed |
| Embeddable Calendar Widget | Plugins/widgets via Studio Setup > Add to Website; documented for WordPress, Wix, Squarespace, GoDaddy and Weebly, plus iFrame embedding | Confirmed |
| Shareable Booking Links | Copy a class's Book Now link, purchase links for subscriptions/packs; private classes bookable only via a shared link | Confirmed |
| Brandable Booking Widget | Partial — plugin configured via filters with live preview; Settings > Branding controls colours, fonts and wording on checkout/login pages.… | Confirmed |
| Duplicate Classes | Classes > Upcoming classes > select event > Actions > Duplicate | Confirmed |
| Bulk Class Creation | Recurring series that keep scheduling themselves unless an end date is set, plus reusable class templates. Note: an existing recurring sche… | Confirmed |
| Bulk Class Cancellation | Series-level: Group Recurring > cancel, with an 'only classes after' option. Bulk removal of many already-cancelled classes requires emaili… | Confirmed |
Memberships & Packages
| Memberships | Called 'Subscriptions' — unlimited or limited-use credits, fixed or auto-renewing, free trials, intro offers, contracts, freezes, transfers | Confirmed |
| Class Packs | Called 'Packs' — prepaid bundles of class/appointment credits or dollar credits, with auto-refill on depletion | Confirmed |
| Custom Package Rules | Configurable expiry, 'activate on first use', per-class inclusion/exclusion, credit type, sliding-scale pricing, payment plans, purchasable… | Confirmed |
| Hold Multiple Memberships / Packs at Once | Clients can hold subscriptions + packs concurrently; at POS/booking staff select which membership to draw from. No automatic credit-priorit… | Confirmed |
| Automatic Renewals | Auto-renewing subscriptions charge on the same day each cycle; free trials, renewal caps, tiered pricing after N renewals, aligned renewal… | Confirmed |
| Failed Payment Handling | Configurable retry schedule; customers notified immediately and prompted to update card. Membership becomes inactive if all retries fail; n… | Confirmed |
| Drop-in Pricing | Single classes sold via POS or the class page without a membership; drop-in rate is also the fallback charge for overbooking | Confirmed |
| Advanced Packages (Multi-Class) | Not verified | Estimated |
Clients
| Client Profiles | Centralised profile with contact info, custom fields, visit history, notes and SOAP notes, membership status, intake form submissions | Confirmed |
| Booking History | Customer List > Activity > History; filterable | Confirmed |
| Client Notes | Regular notes plus structured SOAP notes, addable from class rosters or appointment details | Confirmed |
| Client Import | Partial/support-assisted — self-serve CSV import covers Leads only (first name, last name, email). Full customer migration is handled by Mo… | Confirmed |
| Client Export | Reports download to spreadsheet; a Custom Fields Report exposes customer data; large reports emailed when ready. No one-click 'export custo… | Confirmed |
| Customer Search | Search by name plus filters, birthday filters, tag-based filtering and saved Customer Segmentation lists | Confirmed |
Payments
| Secure Card Payments | Stripe is the integrated processor (Xendit in Indonesia). Stripe accounts must be newly created through Momence — existing Stripe accounts… | Confirmed |
| Automatic Billing | Recurring autopay via card on file; ACH/BACS/BECS/SEPA by country. Payment plans allow a down payment plus instalments | Confirmed |
| Saved Payment Cards | Card on file for future transactions and renewals. Cards are location-specific in multi-location accounts | Confirmed |
| Refunds | Refund in money or Momence credits, selectable amount (partial supported); Void removes the purchase entirely. Processing fees not recovered | Confirmed |
| Payment Reporting | Total Sales Report, Class Profitability, Combined Payroll and Staff Payroll reports; Stripe Dashboard supplies payout schedules | Confirmed |
| Multi-Currency Support | Local currency per country (US, UK, AU, CA published; others on consultation). A 'show prices in a customer's local currency' setting exist… | Confirmed |
| Discount / Promo Codes | Percentage or fixed codes with per-customer limits, expiry, scoping; separate 'Price Rules' auto-apply discounts to tagged customers | Confirmed |
| Gift Cards | Sold via POS, a self-service gift card page, or physical cards scanned at sale. Scheduled delivery, customisable templates, expiry reminders | Confirmed |
| Online Payments at Booking | Card, Apple Pay or Google Pay at booking; a 'Pay Later' option for class-only transactions | Confirmed |
| In-Person Payments | Built-in POS with Stripe BBPOS WisePOS E terminal, barcode scanners, split payments and custom payment methods. Retail/POS not on the Basic… | Confirmed |
| Payment History | Profile > Activity > Payments with per-transaction refund, void and receipt download | Confirmed |
Communication
| Booking Confirmations | Automatic transactional confirmations for classes and appointments, plus optional confirmation SMS | Confirmed |
| Booking Reminders | Automatic class and appointment reminders by email and SMS; timing configurable | Confirmed |
| Cancellation Emails | Automatic cancellation notifications; custom note via a template variable; template editable | Confirmed |
| Custom Email Templates | Transactional email templates editable with drag-and-drop formatting and merge variables; SMS templates separately editable | Confirmed |
| Mailchimp Integration | Native integration; syncs customers to a Mailchimp audience on purchase only — customers added without purchasing do not sync | Confirmed |
| Email Marketing | Sequences: trigger-based automated email/SMS campaigns with prebuilt templates. Requires the Email & SMS Marketing Suite add-on | Confirmed |
| Broadcast Emails | One-Off Messages to the entire base or a segment, with merge variables and open/click tracking; 75+ recipients requires the Marketing Suite | Confirmed |
| SMS Notifications | Transactional SMS for confirmations, reminders and waitlists, editable templates; texts instructors on booking/cancellation. Metered in Twi… | Confirmed |
| SMS Broadcasts | Marketing SMS via One-Off Messages and Sequences; requires the Marketing Suite add-on, metered by SMS Segments | Confirmed |
Forms & Compliance
| Custom Intake Forms | Intake Forms builder: text, long-form, single/multi-select, drop-downs, checkboxes, dates, image and PDF uploads; assignable to services; S… | Confirmed |
| Digital Waivers | Custom waivers plus a global customer waiver and child waivers; signed on-device or by email. Waiver updates auto-trigger re-signature requ… | Confirmed |
| Required Forms Before Booking | Partial — waivers/contracts gate self-serve checkout, but signing is optional in POS and intake forms are emailed after booking rather than… | Confirmed |
| Downloadable Form Responses | Signed waivers download as PDF from a profile; intake submissions generate a downloadable PDF; no bulk waiver export documented | Confirmed |
Staff Management
| Staff Accounts | Staff accounts with own logins plus a dedicated Staff App and 2FA. Staff accounts are an add-on not included on Basic/Pro tiers | Confirmed |
| Staff Scheduling | Assign teachers to classes and staff to Appointment Boards; per-staff Availability Rules, buffer times, auto-substitution eligibility | Confirmed |
| Staff Attendance | Clock in/out with admin editing under Manage Staff Hours; feeds the Combined Payroll report | Confirmed |
| Payroll Summaries | Pay Rates: base per class, per-customer rates, percentage splits, hourly; 'Run Payroll' plus a Combined Payroll report covering classes, ap… | Confirmed |
| Instructor Revenue Reports | Combined Payroll shows per-staff Gross Revenue, Teacher Payout, class/appointment counts; class profitability = Earned Revenue minus Teache… | Confirmed |
| Custom Staff Permissions | Custom Roles with own permissions (optionally cloned from a starter role), bulk role assignment, granular abilities | Confirmed |
Reporting
| Revenue Reports | Total Sales Report plus Insights graphs with period-over-period and year-over-year comparison | Confirmed |
| Attendance Reports | Customer visit reports; 'total visits' is a tracked Insights metric | Confirmed |
| Membership Reports | Membership Renewal Funnel, Lead Conversion and Winback funnels, 'Failed membership renewals' report; retention is an Insights metric | Confirmed |
| Package Reports | Packages/packs reporting including active package counts | Confirmed |
| Visual Dashboards | Analytics > Insights with charts, Compare To and aggregation filters; Insights can be pinned to the main dashboard | Confirmed |
| CSV Export | Reports download from the reports page; large reports delivered via email; payroll also saves as PDF | Confirmed |
| Activity Log | Customer-scoped only — Activity > History logs purchases, refunds and timestamps. No system-wide staff audit trail documented | Confirmed |
| Full Audit History | No dedicated audit-log product or retention tier; no fixed truncation window published | Estimated |
| Revenue by Instructor | 'Sales by Staff' report (service revenue, retail revenue, average ticket); Combined Payroll shows Gross Revenue per staff | Confirmed |
| Revenue by Class | Each class has Earned Revenue and Profitability on the class details page, with documented attribution rules | Confirmed |
| Occupancy Reports | Partial — no named fill-rate report. The schedule flags classes low on bookings ('solve with Spotfiller'), and AI Insights answers queries… | Estimated |
Integrations
| Mailchimp | Native Mailchimp integration with a dedicated setup article | Confirmed |
| Google Calendar | Two-way staff calendar sync; create/edit/cancel changes sync across | Confirmed |
| Apple Calendar | No | Confirmed |
| Outlook Calendar | No | Confirmed |
| Xero | Native Xero accounting integration with a dedicated FAQ | Confirmed |
| QuickBooks | Native QuickBooks integration with micro-level transaction categorisation | Confirmed |
Multi-Location
| Calendars / Seats Included | Basic ($0/mo) and Pro ($60/mo) both list 'no staff members, no locations' — effectively single owner-operator accounts. Staff accounts unlo… | Confirmed |
| Additional Locations | Multiple locations supported (with rooms), but locations are an add-on: Basic and Pro list 'no locations'; multi-location requires the Cust… | Confirmed |
| Centralised Multi-Location Management | Corporate Dashboard for franchise/multi-location groups with cross-location management and reporting | Confirmed |
| Separate Booking Embeds Per Location | Venues/locations are a selectable step in the booking flow; the order of service/venue/staff selection is configurable | Confirmed |
Branded Apps
| Branded iOS App | Branded/custom mobile app on request, published under the business's own App Store listing (paid add-on; price not published) | Confirmed |
| Branded Android App | Branded app on request; Momence's Google Play developer account hosts individually-branded studio apps | Confirmed |
| Custom Branding | Settings > Branding controls logo, colours, fonts and wording across checkout, on-demand and login pages | Confirmed |
| Push Notifications | Yes | Confirmed |
Support
| 24/7 Email Support | Help centre: support team available 24 hours a day Monday through Friday UTC (email + live chat). Not true 7-day 24/7 — weekends not covere… | Confirmed |
| Live Video Support | No Zoom/video support documented. Closest: scheduled phone callbacks Mon–Fri, plus live chat and email (24h Mon–Fri UTC) | Confirmed |
| Knowledge Base | Extensive public help centre, 18 collections covering scheduling, payments, marketing, reporting, franchise and integrations | Confirmed |
| Free Data Migration | Support-assisted migration (memberships and packs transfer; typically minutes to 72 hours), but Momence publishes NO statement that migrati… | Confirmed |
| Email Support | Yes | Confirmed |
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