Arketa
Studio and instructor booking software combining a flat monthly fee with a percentage transaction fee on top of Stripe processing.
Strengths
Courses
Partial — workshops, retreats and one-off multi-session offerings are sold as 'events' with their own price point, and 'courses + programs'…
EstimatedRecurring Bookings
Yes via recurring appointments — 'Instead of booking each session individually, you set a recurring schedule and Arketa handles the rest',…
ConfirmedHold Multiple Memberships / Packs at Once
Partial — clients can hold several entitlements at once, and bundles give 'multiple different types with separate credit pools' (vs a class…
ConfirmedGift Cards
Yes — sold from the pricing page, redeemed via the promo/gift card field at checkout or at POS. Custom physical gift cards available (4–6 w…
Confirmed
Watch out for
Brandable Booking Widget
Limited — embed docs cover placing the widget but document no colour/font/CSS restyling of the embedded schedule; Arketa steers brand-match…
ConfirmedNo-show Tracking
Yes — fee policies automatically charge clients for no-shows or late cancellations, processed daily at 12:00pm ET. Late Cancels & No Shows…
ConfirmedClient Notes
Yes — client notes and session notes, plus note templates and staff-only uploaded documents.
ConfirmedSecure Card Payments
Yes — payments run through Stripe. Stripe fees 2.9% + $0.30 plus Arketa's 3% transaction fee on Individual plans.
Confirmed
Pricing
$49/mo
ConfirmedIndividual Basic, billed annually
Estimated monthly cost
Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.
Solo operator
$139/mo
Individual Basic
$49/mo + 3% platform fee on revenue ($90 at your inputs)
Established studio
Quote required
No published price at this size
Growing multi-site
Quote required
No published price at this size
Features
Scheduling & Booking
| Classes | Yes | Confirmed |
| 1:1 Appointments | Yes | Confirmed |
| Courses | Partial — workshops, retreats and one-off multi-session offerings are sold as 'events' with their own price point, and 'courses + programs'… | Estimated |
| Recurring Bookings | Yes via recurring appointments — 'Instead of booking each session individually, you set a recurring schedule and Arketa handles the rest',… | Confirmed |
| Waiting Lists | Yes — automatic waitlist promotes and charges the next client when a spot opens; without automatic waitlisting clients are emailed and clai… | Confirmed |
| Capacity Limits | Yes | Confirmed |
| Booking Windows | Yes | Confirmed |
| Cancellation Windows | Yes — a 'cancellation hours' setting defines how many hours before class a client can cancel and get their credit/refund back. Can be set g… | Confirmed |
| Attendance Tracking | Yes — check-in screen, roster marking, barcode scanner and client self check-in. | Confirmed |
| No-show Tracking | Yes — fee policies automatically charge clients for no-shows or late cancellations, processed daily at 12:00pm ET. Late Cancels & No Shows… | Confirmed |
| Staff Substitution | Yes — change instructor on a class, plus sub management letting instructors request substitute coverage with optional manager approval. | Confirmed |
| Embeddable Calendar Widget | Yes — embeddable widgets (schedule, pricing, video library) via Sales Channels → Website Integration. Documented for Squarespace, Wix, Word… | Confirmed |
| Shareable Booking Links | Yes — per-class checkout URLs plus a branded full-schedule booking page URL. | Confirmed |
| Brandable Booking Widget | Limited — embed docs cover placing the widget but document no colour/font/CSS restyling of the embedded schedule; Arketa steers brand-match… | Confirmed |
| Duplicate Classes | Via class type/service type templates — 'copy the template to create a similar one quickly'; templates pre-fill defaults so you 'create the… | Confirmed |
| Bulk Class Creation | Yes — set the schedule to weekly/bi-weekly/monthly, choose days and times, with an end date or an indefinite run; Arketa generates the inst… | Confirmed |
| Bulk Class Cancellation | Yes — from Setup → Service Types, tick multiple classes in a series and 'Cancel Selected', or cancel the whole series. Cancelling (vs delet… | Confirmed |
Memberships & Packages
| Memberships | Yes | Confirmed |
| Class Packs | Yes | Confirmed |
| Custom Package Rules | Yes — credit counts, expiry, which service types are covered, credit allotments (multi-credit classes), booking limits, future start dates… | Confirmed |
| Hold Multiple Memberships / Packs at Once | Partial — clients can hold several entitlements at once, and bundles give 'multiple different types with separate credit pools' (vs a class… | Confirmed |
| Automatic Renewals | Yes | Confirmed |
| Failed Payment Handling | Yes — dedicated failed payments and subscription failure handling, a failed-payment notification email, plus Failed Payments and Past Due r… | Confirmed |
| Drop-in Pricing | Yes | Confirmed |
| Advanced Packages (Multi-Class) | Not verified | Estimated |
Clients
| Client Profiles | Yes — 'Every person who books with you gets a client profile in Arketa.' Includes custom fields, tags, family sharing and account merging. | Confirmed |
| Booking History | Yes | Confirmed |
| Client Notes | Yes — client notes and session notes, plus note templates and staff-only uploaded documents. | Confirmed |
| Client Import | Yes — CSV import; Arketa support will walk you through export/import from your current platform. Contact them before connecting Stripe if m… | Confirmed |
| Client Export | Yes — clients can be searched, filtered, saved as custom views and exported ('export client lists'). | Confirmed |
| Customer Search | Yes — search by name or email, plus filter by tags, lifecycle stage, last visit date and active memberships. | Confirmed |
Payments
| Secure Card Payments | Yes — payments run through Stripe. Stripe fees 2.9% + $0.30 plus Arketa's 3% transaction fee on Individual plans. | Confirmed |
| Automatic Billing | Yes | Confirmed |
| Saved Payment Cards | Yes | Confirmed |
| Refunds | Yes — full or partial, with a dedicated option to refund to the original payment method, or return the credit to the client's balance inste… | Confirmed |
| Payment Reporting | Yes — All Payments, Total Sales, Failed Payments, Disputed Payments, Refunds and Balance Summary reports. | Confirmed |
| Multi-Currency Support | One currency per account — 'Arketa supports any currency that Stripe supports' (USD, CAD, AUD, GBP, EUR and more), but the account operates… | Confirmed |
| Discount / Promo Codes | Yes — promo codes, plus automated discounts and member perks. | Confirmed |
| Gift Cards | Yes — sold from the pricing page, redeemed via the promo/gift card field at checkout or at POS. Custom physical gift cards available (4–6 w… | Confirmed |
| Online Payments at Booking | Yes | Confirmed |
| In-Person Payments | Yes — full POS: 'Tap or type credit/debit card via Stripe terminal or manual entry', Apple Pay/Google Pay, walk-in sales, cash payments, an… | Confirmed |
| Payment History | Yes | Confirmed |
Communication
| Booking Confirmations | Yes — booking confirmations are among 45+ transactional email templates. | Confirmed |
| Booking Reminders | Yes — email reminders plus configurable text reminders. | Confirmed |
| Cancellation Emails | Yes — 'Cancelling a class (rather than deleting it) sends email notifications to enrolled clients'; cancellation notices are also a transac… | Confirmed |
| Custom Email Templates | Yes — 'You can customize the content of each one to match your studio's voice': subject lines, body copy and handlebars merge variables. So… | Confirmed |
| Mailchimp Integration | Yes — 'Sync your client list and trigger email automations based on purchases and tags'. | Confirmed |
| Email Marketing | Yes — automations with triggers, actions and goals, premade automations, segments and lifecycle stages. Gated to Growth tier and above (Ind… | Confirmed |
| Broadcast Emails | Yes — one-off email broadcasts with recipient targeting and broadcast results reporting. Growth tier and above. | Confirmed |
| SMS Notifications | Yes — configurable text reminders, plus two-way texting inbox and a studio phone line. | Confirmed |
| SMS Broadcasts | Yes — SMS broadcast. Growth tier and above (1,500 SMS/month on Individual Growth). | Confirmed |
Forms & Compliance
| Custom Intake Forms | Yes — 'Build intake forms, waivers, and questionnaires to gather information from clients before they book or attend', building the form by… | Confirmed |
| Digital Waivers | Yes — 'Arketa can send waivers and collect signatures electronically'. Scanned paper waivers can also be uploaded to the profile as staff-o… | Confirmed |
| Required Forms Before Booking | Not verified | Estimated |
| Downloadable Form Responses | Not verified | Estimated |
Staff Management
| Staff Accounts | Yes — team members log in at dashboard.arketa.com with their own email; dashboard visibility set by role. | Confirmed |
| Staff Scheduling | Yes — instructor availability, shift schedule, subbing, and location/room availability. | Confirmed |
| Staff Attendance | Yes — time clocking for staff. | Confirmed |
| Payroll Summaries | Yes — 'run a payroll report to see what each instructor earned based on their configured pay rates'. Supports flat bonus per student, range… | Confirmed |
| Instructor Revenue Reports | Yes — 'Sales by Seller' report: 'All successful transactions associated with a seller at checkout.' | Confirmed |
| Custom Staff Permissions | Yes, but Studio plans only — 'create custom roles with exactly the access your team needs' across Schedule, Clients, Marketing, Analytics a… | Confirmed |
Reporting
| Revenue Reports | Yes — Total Sales, sales trends, revenue by category, deferred revenue and balance summary. 40+ reports overall. | Confirmed |
| Attendance Reports | Yes — attendance, client visits, check-ins, visit averages and retention reports. | Confirmed |
| Membership Reports | Yes — 9 subscription reports: active, paused, cancelled, renewals, past due, churn, intro offer conversions. | Confirmed |
| Package Reports | Yes — Expired Packages report showing 'sessions purchased, sessions used, sessions remaining at expiration', plus deferred revenue and orde… | Confirmed |
| Visual Dashboards | Yes — analytics dashboard with bar charts and time-series visualisations covering business overview, membership, bookings/visits, revenue b… | Confirmed |
| CSV Export | Yes — Analytics → Reports → Export, select data points, choose PDF or CSV, Download Report. | Confirmed |
| Activity Log | No | Confirmed |
| Full Audit History | Not applicable — Arketa documents no staff audit trail, so no retention window is stated. The client timeline (emails, SMS, automation acti… | Estimated |
| Revenue by Instructor | Yes — 'Sales by Seller' report attributes successful transactions to the seller at checkout. Payroll reporting also breaks earnings down pe… | Confirmed |
| Revenue by Class | Yes — Sales by Class, plus sales by pricing option and sales by category. | Confirmed |
| Occupancy Reports | No | Confirmed |
Integrations
Multi-Location
| Calendars / Seats Included | Individual Basic ($49/mo annual) includes 1 team member login; Individual Growth ($83/mo) and Individual Suite ($124/mo) are also single-op… | Confirmed |
| Additional Locations | Individual plans are limited to 1 location. Studio plans include multiple rooms and locations at custom pricing (contact sales) — each loca… | Confirmed |
| Centralised Multi-Location Management | Yes on Studio plans — 'If you run multiple studios, each location gets its own settings, rooms, and availability', classes and appointments… | Confirmed |
| Separate Booking Embeds Per Location | Partial — classes and appointments are assigned to specific locations 'so clients always know where to go', and reporting filters by locati… | Estimated |
Branded Apps
| Branded iOS App | Yes — 'The branded app is a white-label mobile app published under your studio's name in the App Store and Google Play.' Separate paid add-… | Confirmed |
| Branded Android App | Yes — same white-label app published under the studio's name on Google Play. Separate paid add-on; included in Studio Suite. | Confirmed |
| Custom Branding | Yes — logo/profile photo, page name and custom scheduling URL on the public booking page; full design control in the branded app (add-on) a… | Confirmed |
| Push Notifications | Yes — push notifications via the branded mobile app, including push broadcasts. Requires the branded app add-on / Studio Suite. | Confirmed |
Support
| 24/7 Email Support | No | Confirmed |
| Live Video Support | No Zoom/video support documented. Closest equivalent: live chat 7 days on Studio plans (Mon–Thu 24 hours, Fri 12am–7pm ET, Sat–Sun 9am–5pm… | Confirmed |
| Knowledge Base | Yes — public help centre at help.arketa.com, ~326 articles across Schedule, On-Demand, Clients, Pricing, Payments, Marketing, Team, Retail,… | Confirmed |
| Free Data Migration | Assisted, cost not published — 'reach out to us at support@arketa.com with the details of your current platform. We'll walk you through the… | Confirmed |
| Email Support | Email or ticket support available during published hours — not 24/7 | Estimated |
Spotted something out of date? Check the vendor's site — every badge above links to the exact source we used, with its last-verified date.