Acuity Scheduling
Appointment and class scheduling software (a Squarespace product) with flat monthly pricing and no built-in payment processor.
Strengths
Brandable Booking Widget
Style editor (logo, colour palette) on all plans; full custom CSS and removal of 'Powered by Acuity' branding require Premium.
EstimatedCourses
'Class series' — tick 'Clients must sign up for all the times this is offered' and the client is enrolled in every session for one total pr…
ConfirmedMulti-Currency Support
Over two dozen currencies supported, but one currency per account.
ConfirmedDownloadable Form Responses
An Intake Forms report lists all answers to a question; forms can attach to confirmation emails as a time-stamped PDF, and answers appear i…
Confirmed
Watch out for
Attendance Tracking
Via colour-coded labels — vendor docs give 'mark class attendees as checked-in' as an example use. One label per attendee, 16-char limit. N…
ConfirmedCancellation Windows
Set hours in advance clients may cancel/reschedule; penalty enforced via card-on-file charge or forfeited credit rather than an automatic l…
EstimatedRecurring Bookings
Recurring appointments only — a finite number of repeats chosen at booking, not an open-ended permanent slot, and not available for group c…
EstimatedWaiting Lists
1:1 appointments ONLY — the 'Join waitlist' button appears for every appointment type EXCEPT classes. Standard/Premium only.
Estimated
Pricing
$20/mo
ConfirmedStarter, month-to-month; annual-equivalent
Estimated monthly cost
Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.
Solo operator
$20/mo
Starter
1 calendar, month-to-month ($20/mo)
Established studio
$34/mo
Standard
2–6 calendars, month-to-month ($34/mo)
Growing multi-site
$61/mo
Premium
7–36 calendars, month-to-month ($61/mo)
Features
Scheduling & Booking
| Classes | Yes | Confirmed |
| 1:1 Appointments | Yes | Confirmed |
| Courses | 'Class series' — tick 'Clients must sign up for all the times this is offered' and the client is enrolled in every session for one total pr… | Confirmed |
| Recurring Bookings | Recurring appointments only — a finite number of repeats chosen at booking, not an open-ended permanent slot, and not available for group c… | Estimated |
| Waiting Lists | 1:1 appointments ONLY — the 'Join waitlist' button appears for every appointment type EXCEPT classes. Standard/Premium only. | Estimated |
| Capacity Limits | Yes | Confirmed |
| Booking Windows | Yes | Estimated |
| Cancellation Windows | Set hours in advance clients may cancel/reschedule; penalty enforced via card-on-file charge or forfeited credit rather than an automatic l… | Estimated |
| Attendance Tracking | Via colour-coded labels — vendor docs give 'mark class attendees as checked-in' as an example use. One label per attendee, 16-char limit. N… | Confirmed |
| No-show Tracking | 'Mark as no-show' when cancelling; forfeits credit, appears in reports via a no-show filter, and card on file can be charged afterwards. | Confirmed |
| Staff Substitution | Edit the class and change which calendar (staff member) offers it, keeping attendees enrolled. | Confirmed |
| Embeddable Calendar Widget | Yes | Estimated |
| Shareable Booking Links | Direct links to the whole scheduler or to a specific calendar, appointment type, or class list. | Estimated |
| Brandable Booking Widget | Style editor (logo, colour palette) on all plans; full custom CSS and removal of 'Powered by Acuity' branding require Premium. | Estimated |
| Duplicate Classes | 'Duplicate' copies the class type's settings but NOT the times it's offered — you must re-add it to the calendar. | Confirmed |
| Bulk Class Creation | 'Offer Class' has a Recurring option for how often and how many times the class repeats. | Confirmed |
| Bulk Class Cancellation | Tick multiple sessions and click 'Delete Selected Classes'; deleting the class type cancels all upcoming classes. | Estimated |
Memberships & Packages
| Memberships | Via 'Subscriptions' — recurring charge redeemable for appointments/classes. Standard/Premium only, Stripe or Square only (not PayPal). No t… | Confirmed |
| Class Packs | 'Packages' — client buys a code and redeems it per booking. Standard/Premium only. | Confirmed |
| Custom Package Rules | Expiry in days (blank = never), public/private access, and redeemable by total appointments, minutes, dollar amount or unlimited, scoped to… | Confirmed |
| Hold Multiple Memberships / Packs at Once | Partial — a client can hold several codes, but only one can be applied per appointment and it's picked manually. No automatic credit-priori… | Estimated |
| Automatic Renewals | Subscriptions auto-renew and auto-charge; packages and gift certificates explicitly do NOT auto-renew. | Confirmed |
| Failed Payment Handling | Weak — a failed subscription payment simply CANCELS the subscription; an email goes out and the client reactivates by updating their card.… | Confirmed |
| Drop-in Pricing | Yes | Confirmed |
| Advanced Packages (Multi-Class) | Not verified | Estimated |
Clients
| Client Profiles | Yes | Confirmed |
| Booking History | The client profile shows all their appointments plus intake forms and all package/gift/subscription codes. | Confirmed |
| Client Notes | 'Notes about client' field on the profile, visible to staff but not the client. | Confirmed |
| Client Import | CSV import with column mapping; vendor recommends batches of 500. Packages, gift certificates and subscriptions cannot be imported. | Estimated |
| Client Export | Clients > Import/export > Export client list, downloads .csv. | Estimated |
| Customer Search | Search by name, phone or email, plus filters for recent vs inactive clients. | Confirmed |
Payments
| Secure Card Payments | Via an integrated processor only — Acuity has NO built-in processor; you connect Stripe, Square or PayPal. | Confirmed |
| Automatic Billing | Via Subscriptions, which auto-charge the card on file. Requires Stripe or Square and Standard/Premium. | Confirmed |
| Saved Payment Cards | Collect card information at booking to charge later, and charge the saved card afterwards. | Confirmed |
| Refunds | No | Confirmed |
| Payment Reporting | Revenue report totals appointments, add-ons, tips, packages, gift certificates and subscriptions by processor. Excludes cancelled/no-show a… | Confirmed |
| Multi-Currency Support | Over two dozen currencies supported, but one currency per account. | Confirmed |
| Discount / Promo Codes | Coupons for appointments, and separately for packages/gift certificates/subscriptions. | Estimated |
| Gift Cards | 'Gift Certificates'. Standard/Premium only. | Confirmed |
| Online Payments at Booking | Require full payment, a deposit, card details to charge later, or pay-what-you-want pricing. | Confirmed |
| In-Person Payments | Via the Acuity Admin mobile app with a Square reader or Stripe M2; Stripe Tap to Pay supported. Square readers are US-only. | Estimated |
| Payment History | Payment status per appointment and on the client profile, plus an Orders section. Fuller detail lives in your payment processor. | Confirmed |
Communication
| Booking Confirmations | Yes | Confirmed |
| Booking Reminders | Up to three email reminders per appointment at customisable times, plus one SMS reminder on Standard/Premium. | Confirmed |
| Cancellation Emails | Cancellation and Reschedule Confirmation emails sent immediately. | Confirmed |
| Custom Email Templates | Edit subject and body with text, images, buttons, fonts/colours and merge tags; multiple templates per notification. | Estimated |
| Mailchimp Integration | Native — subscribes clients to ONE Mailchimp list based on an intake-form opt-in question. Only one list per connection. | Confirmed |
| Email Marketing | No | Confirmed |
| Broadcast Emails | No | Confirmed |
| SMS Notifications | Automated SMS appointment reminders with merge tags, to 180+ countries. Standard/Premium only. | Estimated |
| SMS Broadcasts | No | Estimated |
Forms & Compliance
| Custom Intake Forms | Form builder with textbox, dropdown, checkbox, yes/no, file upload (5 MB) and address fields; unlimited questions, assignable per appointme… | Confirmed |
| Digital Waivers | Partial — Terms & Conditions Agreement forms can be required via a mandatory checkbox, but there is NO e-signature capture; Acuity's own do… | Confirmed |
| Required Forms Before Booking | Mark a question Required and clients can't proceed with the booking without answering/agreeing. | Confirmed |
| Downloadable Form Responses | An Intake Forms report lists all answers to a question; forms can attach to confirmation emails as a time-stamped PDF, and answers appear i… | Confirmed |
Staff Management
| Staff Accounts | Invite 'contributors' with their own login; unlimited on standalone Acuity subscriptions (capped by website plan if attached to Squarespace… | Confirmed |
| Staff Scheduling | A calendar per staff member with its own availability, repeating hours, blocked time and per-appointment-type availability groups. | Confirmed |
| Staff Attendance | No | Estimated |
| Payroll Summaries | No payroll engine — no pay rates or commission rules. Vendor's documented approach is to export appointments to CSV and calculate payroll y… | Confirmed |
| Instructor Revenue Reports | Indirectly — Revenue and Appointments reports filter by Calendar, and businesses typically use one calendar per staff member. No purpose-bu… | Confirmed |
| Custom Staff Permissions | Preset roles rather than fully custom — View Only, View & Edit, Admin, plus per-calendar scoping and an export toggle. Enterprise adds org-… | Confirmed |
Reporting
| Revenue Reports | Revenue report with year/month/custom ranges, filterable by calendar, with an option to attribute revenue by booked date. | Confirmed |
| Attendance Reports | Partial — the Appointments report summarises bookings by type and filters to cancelled vs no-show. No attended/checked-in report, since che… | Confirmed |
| Membership Reports | Weak — a Subscribers list shows each subscriber and remaining balance, and subscription revenue appears in the Revenue report, but no activ… | Confirmed |
| Package Reports | View Orders lists all package/gift/subscription orders with an 'Export All' CSV. The export omits codes added manually or via API, and list… | Confirmed |
| Visual Dashboards | No | Confirmed |
| CSV Export | Appointments, clients, and package/gift/subscription orders export to .csv. Reports themselves are not directly CSV-exportable. | Confirmed |
| Activity Log | Per-appointment only — each appointment has a changelog showing every change, notification sent, which user made it and their IP. No accoun… | Estimated |
| Full Audit History | No retention limit stated — the changelog persists with each appointment, but there is no account-wide audit trail and no published retenti… | Estimated |
| Revenue by Instructor | Indirectly — filter the Revenue report by Calendar, where a calendar usually represents one staff member. | Confirmed |
| Revenue by Class | The Appointments report summarises all booked appointments by type with total price per type. | Confirmed |
| Occupancy Reports | No | Confirmed |
Integrations
| Mailchimp | Yes | Confirmed |
| Google Calendar | Two-way sync. Classes only sync once at least one client books, each attendee appears as a separate event, and edits made in Google are ove… | Estimated |
| Apple Calendar | Two-way sync with iCloud Calendar; updates may take up to 10 minutes. | Estimated |
| Outlook Calendar | Two-way sync with Outlook Calendar and Office 365; updates may take up to 10 minutes. | Estimated |
| Xero | Legacy only — Acuity states 'It's not possible to create new connections between Acuity and Xero.' Existing connections still sync; new use… | Confirmed |
| QuickBooks | Native — syncs clients, appointments, orders and payments, creates and optionally emails invoices, updates on cancel/reschedule. Not compat… | Confirmed |
Multi-Location
| Calendars / Seats Included | 1 calendar on Starter ($16/mo annual, $20 monthly); 6 on Standard ($27/$34); 36 on Premium ($49/$61); Enterprise for more. A 'calendar' is… | Confirmed |
| Additional Locations | No separate per-location charge or location entity — locations are modelled as calendars, so extra sites consume your plan's calendar allow… | Confirmed |
| Centralised Multi-Location Management | Enterprise only — an organisation dashboard manages multiple scheduling instances. Clients are NOT shared across instances, and the dashboa… | Confirmed |
| Separate Booking Embeds Per Location | Direct links and embed codes can target a specific calendar or appointment type, so a per-location calendar gets its own booking page. | Estimated |
Branded Apps
Support
| 24/7 Email Support | Ticket form can be submitted any time, but no 24/7 commitment — 'We'll reply as soon as we can, but depending on staffing and availability,… | Confirmed |
| Live Video Support | No video/Zoom support and no phone support at all. Closest equivalent is live chat, Mon-Fri only. Enterprise customers get a dedicated acco… | Confirmed |
| Knowledge Base | Public help centre plus a developer hub, user forum and live webinar series. | Confirmed |
| Free Data Migration | No | Confirmed |
| Email Support | Yes | Confirmed |
Spotted something out of date? Check the vendor's site — every badge above links to the exact source we used, with its last-verified date.