Mindbody vs PunchPass
A data-derived, sourced comparison. Every value below links to where we found it.
Mindbody
Mindbody: flat tiered pricing, no free data migration.
PunchPass
PunchPass: flat tiered pricing, no sms broadcasts.
Price at three example sizes
| Studio size | Mindbody | PunchPass |
|---|---|---|
| Solo operator | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) | $59/moGrow$59/mo, monthly billing |
| Established studio | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) | $59/moGrow$59/mo, monthly billing |
| Growing multi-site | $237/moStarter$79/mo per location × 3 = $237/mo (Starter) | $59/moGrow$59/mo, monthly billing |
| Base plan headline price: Mindbody $79/mo per location, PunchPass $59/mo. Excludes payment-processing fees and add-ons — see the full cost calculator. | ||
Where they differ
Scheduling & Booking
| 1:1 Appointments | YesConfirmed | Private Sessions (all plans) plus an Appointments schedule; sessions booked against instructors, and Private Sessions do not appear on the…Confirmed |
| Attendance Tracking | Class Sign In roster, self sign-in (all packages), Check-in app for iPad/Android. Staff-operated Client Check In screen needs Accelerate+.Confirmed | Manual marking, bulk mark-all, automated attendance, and touch-free customer self check-inConfirmed |
| Booking Windows | 'Schedule Windows' per service category — how many days ahead booking opens and how many minutes before start it closes. All packages.Confirmed | YesConfirmed |
| Brandable Booking Widget | Partial — brand colours, button text and instructor images, but Schedule widget v2 does NOT support custom CSS (v1 did and can no longer be…Confirmed | Colour themes and logo carry through to the embedded timetable; theme picker rather than free custom CSSConfirmed |
| Bulk Class Cancellation | Make Schedule Change cancels across a date range, auto-cancelling client reservations. 'Block Cancel Classes' needs Accelerate+.Confirmed | Cancel individual classes or all classes for a given day; bulk actions on the recurring scheduleConfirmed |
| Bulk Class Creation | Recurring schedule created in one pass with multiple day/time/instructor instances and a 'Repeats every' cadence.Confirmed | YesConfirmed |
| Cancellation Windows | Configurable per service category with late-cancel fees and membership-based exemptions. Automated fee management needs Accelerate 2.0+.Confirmed | Business-wide default cancellation window plus custom per-class and per-recurring-time cancellation policiesConfirmed |
| Capacity Limits | Total capacity plus a separate online capacity, so online bookers waitlist while staff can still add drop-ins.Confirmed | YesConfirmed |
| Classes | Core service type with its own Class Sign In screen. All packages.Confirmed | YesConfirmed |
| Courses | Called Courses/enrollments — fixed start/end, enrol once for the series, with payment-plan tracking. Makeups, semesters and levels need Acc…Confirmed | "Series" — multi-session course sold as one purchase; one registration creates reservations for ALL classes in the series. Flow and Pro pla…Confirmed |
| Duplicate Classes | 'Block Copy Class Schedules' copies a week to a new date range. Requires Accelerate+ (not on Starter). Rooms, payment plans and assistants…Confirmed | "Create a Copy" on a series; individual classes copied via the scheduleConfirmed |
| Embeddable Calendar Widget | Branded web tools (formerly HealCode) widgets. WordPress/Squarespace/Wix/GoDaddy supported; Shopify and Jimdo are not. All current packages.Confirmed | iFrame embed codes incl. WordPress; filtered views by class, instructor or locationConfirmed |
| No-show Tracking | No-shows tallied on the roster plus a No-Shows report. Automated no-show fees need Accelerate 2.0+.Confirmed | Mark as No Show (deducts pass credit); No Shows & Late Cancels report; optional penalty fee for unlimited members via StripeConfirmed |
| Recurring Bookings | Recurring class reservations via 'Adv. Register'. Max one year out; unavailable if roster is full or class is free.Confirmed | YesConfirmed |
| Shareable Booking Links | Links screen generates consumer-mode URLs. Consumer-mode links cannot be filtered and cannot target a specific date.Confirmed | YesConfirmed |
| Staff Substitution | Quick Substitution, Make Schedule Change, and automated SMS-based Substitution Management (Ultimate 2.0+, limited countries).Confirmed | Add Substitute on a single class, or for multiple classes at once via Schedule > Bulk ActionsConfirmed |
| Waiting Lists | Per-class waitlist capacity, auto-add on opening, optional 'First to Claim' SMS, lock window. Classes, appointments and courses, all packag…Confirmed | Confirmation Mode (emails all waitlisted, first to claim gets in) or Autofill Mode (auto-adds first in queue)Confirmed |
Memberships & Packages
| Automatic Renewals | Contracts auto-renew at a chosen interval or month-to-month. All packages.Confirmed | Recurring memberships auto-charge via Stripe; Flow and Pro plans onlyConfirmed |
| Class Packs | Pricing options support single, multiple (e.g. 10-class pass) or unlimited sessions per service type.Confirmed | YesConfirmed |
| Custom Package Rules | Configurable expiry, activation on sale or first visit, service-category restrictions. Selling bundled 'Packages' needs Accelerate+ and isn…Confirmed | Configurable expiry, class eligibility rules, credit counts and pricing per passConfirmed |
| Failed Payment Handling | Declined autopays surface via report, dashboard alert and client alert; configurable auto-retry days. Failed ACH converts to a negative acc…Confirmed | Pass marked payment failed and membership auto-suspended; owner emailed; auto-retry when customer updates card, or admin can force a retryConfirmed |
| Hold Multiple Memberships / Packs at Once | Pricing option priority (Low/Medium/High) picks which entitlement pays, ties broken by purchase date. Cannot arbitrate between two membersh…Confirmed | A customer can hold multiple active passes/memberships; eligibility rules govern which apply and staff can change which pass was appliedConfirmed |
| Memberships | Memberships attached to a pricing option; recurring billing via Autopays and Contracts. All packages.Confirmed | Recurring memberships require the Flow or Pro plan — NOT included on the entry Grow planConfirmed |
Clients
| Booking History | Client Visits screen with date/time/location/teacher/status, filterable, XLS download. History window configurable up to 60 months.Confirmed | YesConfirmed |
| Client Export | Indirect — no export button on the Client Directory; docs say copy the table into Excel (capped at 1,000 clients per search). A full Subscr…Confirmed | YesConfirmed |
| Client Import | No self-serve import — Mindbody's docs say profiles 'need to be created manually, one by one'; mass import only via the Mindbody-run Client…Confirmed | Email your exported CSV to support and Punchpass uploads it for you (no self-serve CSV importer)Confirmed |
| Client Notes | ~21 client alert types plus a staff-only 'Medic alert' field. SOAP/progress notes need Accelerate+. Client alerts don't work in the Mindbod…Confirmed | Notes plus account flags; customer tags are Pro plan onlyConfirmed |
| Client Profiles | Full profiles across Client Info, Schedule, Visits, Purchases and Account Details. Custom client fields need Accelerate+.Confirmed | YesConfirmed |
| Customer Search | Quick-search bar plus Client Directory with filters and tagging. Results capped at 1,000 per search; relationship search needs Accelerate+.Confirmed | Customer search plus a Custom Fields Search for intake-form data (Pro)Confirmed |
Payments
| Automatic Billing | Recurring payments for memberships/contracts with a built-in Card Updater. Direct Debit (ACH, Bacs) where integrated processing exists.Confirmed | Recurring membership billing via Stripe; Flow and Pro plans onlyConfirmed |
| Discount / Promo Codes | Tier-gated — promo codes require Accelerate+ and are NOT available on Starter. Not supported in the Mindbody consumer app.Confirmed | Discount codes with redemption limits; Flow and Pro plans onlyConfirmed |
| Gift Cards | Prepaid gift cards on all packages (integrated processing required); assignable gift cards need Accelerate+.Confirmed | Gift cards / gift passes redeemable at checkout; Flow and Pro plans onlyConfirmed |
| In-Person Payments | Full retail POS with card readers, terminals, tap-to-pay, barcode scanners and cash registers. Apple Pay and Google Pay supported; hardware…Confirmed | Via the Square integration (on request) for Square Reader/POS, or manually charge a card through Stripe. No native Punchpass POS terminalConfirmed |
| Multi-Currency Support | Multi-country but one currency per account. Integrated payments in US, UK, AU, CA, NZ, HK, MY, MX, SG, UAE.Estimated | Available in 58 countries, but currency is set by the linked Stripe account and only one Stripe account can be linked — so one currency per…Confirmed |
| Online Payments at Booking | Payment required to book by default; optional unpaid online signups, or store a card without charging it.Estimated | "Payment before booking" available on all plansConfirmed |
| Payment History | Client Purchases screen with full history, refund status, printable history and Autopay History.Confirmed | YesConfirmed |
| Payment Reporting | Sales, Transactions and Payouts reports covering funding, fees and refunds, with per-location visibility.Confirmed | Sales Details report and Stripe Online Payments report covering paid, deleted and refunded transactionsConfirmed |
| Refunds | Returns, voids and refunds to card/ACH/credit/cash. Limits: cannot refund more than the original, only one refund per purchase, no bulk ref…Confirmed | Refund Payment button on passes, memberships, tickets and series purchases; refunds Stripe (incl. ACH) transactionsConfirmed |
| Saved Payment Cards | YesConfirmed | Flow and Pro plans only, requires StripeConfirmed |
| Secure Card Payments | Mindbody Payments — integrated, PCI compliant, tokenised. Limited to US, Canada, UK, Australia and Europe.Confirmed | Via Stripe (all plans); Square available on requestConfirmed |
Communication
| Booking Confirmations | Reservation and appointment confirmation auto-notifications. All packages including Starter.Confirmed | YesConfirmed |
| Booking Reminders | Reservation and appointment reminders with optional .ics attachments. All packages including Starter.Confirmed | Class reminder email sent automatically (content not customizable)Confirmed |
| Broadcast Emails | Marketing Suite Campaigns — one-time marketing emails to a chosen audience. Requires Accelerate 2.0+; not on Starter.Confirmed | Send one-off emails to all customers, selected customers, a class roster, or a report-derived listConfirmed |
| Cancellation Emails | Early/late cancellation notifications for classes and appointments. All packages. Substitute instructors do not receive cancellation emails.Confirmed | YesConfirmed |
| Custom Email Templates | Editable default text with replace-phrases and optional HTML. Custom send-from address via SMTP needs Accelerate+.Confirmed | Partial — receipt, reservation confirmation and pass-expiring emails are customizable; class reminder, cancellation, waitlist and payment-f…Confirmed |
| Email Marketing | Marketing Suite — Campaigns and Smart Lists need Accelerate 2.0+; Automations (drip series) are Ultimate 2.0+ only. Not on Starter.Confirmed | Limited — Automations capped at 3 (Grow), 10 (Flow), unlimited (Pro). No drip campaigns, A/B testing or segmentation; Mailchimp/MailerLite…Confirmed |
| Mailchimp Integration | Not directly — Mindbody's own FAQ says so. Only branded-web-tools widgets push name/email to one predetermined list; profiles created in th…Confirmed | Native Mailchimp integration — Flow and Pro plans only (MailerLite also supported)Confirmed |
| SMS Broadcasts | Partial — Campaigns are email-only, so promotional SMS goes via Automations (Ultimate 2.0+). Mindbody states Marketing Suite texting 'is no…Confirmed | |
| SMS Notifications | Tier-gated — unavailable at Starter/Essential/Pro. From Accelerate 2.0+ a local number enables 1-way and 2-way texts. Country-limited; adde…Confirmed |
Forms & Compliance
| Custom Intake Forms | Client Forms builder with custom questions, required toggle, service scoping and profile field mapping. HIPAA compliant. All packages. Subm…Confirmed | Intake forms with 10 custom fields; only 3 published at once. PRO PLAN ONLYConfirmed |
| Digital Waivers | Dedicated Liability Waiver with 'require acknowledgement'. Signature capture via Business app and branded app. All packages including Start…Confirmed | Online waivers with stored e-signatures, all plans. No custom fields on the waiver — not a substitute for an intake formConfirmed |
| Downloadable Form Responses | Per-client only — stored on the Documents screen, printable or print-to-PDF, gated by a staff permission. No bulk export documented; client…Confirmed | Individual waivers savable as PDF; custom-field responses searchable and customer lists export to CSV. No bulk signed-waiver export reportConfirmed |
| Required Forms Before Booking | Partial — the liability waiver CAN gate booking, but custom client forms do NOT: Mindbody states 'Clients are not required to complete clie…Confirmed | Not verifiedEstimated |
Staff Management
| Custom Staff Permissions | Tier-gated — customisable permissions and permission groups need Accelerate+; Starter gets only pre-set manager/staff permissions.Confirmed | |
| Instructor Revenue Reports | 'Sales by rep' requires Accelerate+ and is NOT on Starter — on Starter staff cannot be assigned as sales reps at all.Confirmed | Attributed Revenue per instructor, with configurable no-show handlingConfirmed |
| Payroll Summaries | Pay rates, commissions and tips on every package, with Payroll and Pay Rates reports. Not a payroll processor; ADP/Paychex integrations nee…Confirmed | Instructor Activities report gives classes taught, attendance and attributed revenue per instructor, but does not calculate pay rates or co…Confirmed |
| Staff Accounts | Unlimited staff logins included on every package including Starter — 'you aren't charged per user'.Confirmed | YesConfirmed |
| Staff Attendance | Built-in hourly Time Clock on every package including Starter, with a Time Clock report.Confirmed | |
| Staff Scheduling | Per-staff availability, instructor assignment, teacher changes. Resource scheduling (rooms/equipment) needs Accelerate+.Confirmed | Assign instructors to classes, add substitutes in bulk, private per-instructor calendar. No shift/rota or staff-availability moduleConfirmed |
Reporting
| Activity Log | Partial — the Staff Activity report is 'an activity log for three reports' only, recording who accessed them and from which IP. No general…Confirmed | Partial — pass-level activity history logs credit adjustments and automation actions. No system-wide who-did-what audit trailConfirmed |
| Attendance Reports | Attendance Analysis, Attendance with/without Revenue, Client Visits and a dedicated No-Shows report.Confirmed | YesConfirmed |
| CSV Export | Reports export to Excel/CSV/PDF. Requires the 'Export report information' permission.Confirmed | "Export as CSV" button on reports and customer listsConfirmed |
| Full Audit History | No system-wide audit log exists, so no audit retention window is published. One limit on the analytics layer: Analytics 2.0 only shows data…Estimated | Not verifiedEstimated |
| Membership Reports | Retention, Retention Management, Autopay Detail and Autopay Expirations reports.Confirmed | Sales Details covers membership sales; Expired & Full Passes covers usage/expiry. No dedicated churn/retention reportConfirmed |
| Occupancy Reports | Class fill rate and appointment occupancy, bookings vs attendance, peak vs off-peak. Ultimate adds 'Fill Slow Days' automations built on th…Confirmed | Partial — attendee totals and average attendance per class/time slot, but no fill-rate percentage against capacityConfirmed |
| Package Reports | Visits Remaining report plus an Expired Series section in Earned Revenue.Estimated | Expired & Full Passes report reviews pass and membership usageConfirmed |
| Revenue by Class | Sales by Service, Sales by Category and Sales by Product reports.Confirmed | Attendance & Revenue by Class report, Individual Class Attendance & Revenue report, and Class Details by Day/Time reportConfirmed |
| Revenue by Instructor | Sales by Rep report and sales-rep filter both require Accelerate+ (not on Starter). Payroll report attributes class/appointment earnings on…Confirmed | YesConfirmed |
| Revenue Reports | Sales, Earned Revenue, Sales Forecast and Sales by Product/Service/Category. 'Save This Report' isn't on Starter.Confirmed | YesConfirmed |
| Visual Dashboards | Analytics 2.0 on all 2.0 tiers. The separate 'Insights' add-on is NOT on Starter and is paid on Accelerate/Ultimate; included with Ultimate…Confirmed | Home page shows toggleable at-a-glance metrics that click through into reports; no charts/graphs — reporting is predominantly tabularConfirmed |
Integrations
| Apple Calendar | No native integration — .ics attachments on notifications let clients import into Apple Calendar, and staff can subscribe to the iCal feed…Confirmed | One-way .ICS calendar feed to Apple Calendar / iCloudConfirmed |
| Google Calendar | Native, included on every package — but one-way (Mindbody to Google), availability doesn't show, and anything booked via the Business app,…Confirmed | One-way .ICS calendar feed/subscription; does not read back from the external calendarConfirmed |
| Mailchimp | No native integration — Mindbody's FAQ states 'Does Mailchimp integrate with Mindbody? Not directly.' Not listed in their Email Marketing p…Confirmed | Native Mailchimp integration — Flow and Pro plans onlyConfirmed |
| Outlook Calendar | No direct integration — Mindbody states it 'can integrate with Outlook Calendar only after integrating with Google Calendar'. One-way, upda…Confirmed | One-way .ICS calendar feed to Outlook Office 365 and ExchangeConfirmed |
| QuickBooks | No native integration — Mindbody states plainly: 'Mindbody does not integrate directly with QuickBooks'. Documented workaround is exporting…Confirmed | |
| Xero | No native integration — Mindbody states it 'does not integrate directly with QuickBooks and other accounting programs'. Xero only via paid…Confirmed |
Multi-Location
| Additional Locations | Each location charged separately — pricing is per location (Starter from £89/$99 per month per location). Additional locations are 'datasha…Confirmed | Multiple locations can run on one schedule at no extra cost (via a custom filter). Fully separate locations need a second account, with a 1…Confirmed |
| Calendars / Seats Included | Not metered by calendar — priced per location, not per seat. Unlimited staff on every package including Starter (from £89/$99 per month per…Confirmed | Not applicable — Punchpass prices per account, not per calendar or seat. All plans include unlimited classes, passes and instructorsConfirmed |
| Centralised Multi-Location Management | 'Datashare' sites share client records with cross-location reporting. Cross-regional pricing-option use needs Accelerate+. Setup via Mindbo…Confirmed | Limited — one account can carry multiple locations on a single shared schedule, but truly separate sites need separate accounts; no HQ/fran…Confirmed |
| Separate Booking Embeds Per Location | Schedule widget v2 can be scoped to specific locations with client-side location filters. Consumer-mode share links cannot be filtered.Confirmed | Location filter on the public schedule plus location-filtered iFrame embeds; Flow and Pro add an extra schedule page. Not a fully separate…Confirmed |
Branded Apps
| Branded Android App | Same white-label app on Google Play. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate Plus.Confirmed | |
| Branded iOS App | True white-label App Store listing under the business's own name. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate…Confirmed | |
| Custom Branding | Branded web tools on all current packages (brand colours, button text, instructor images). Full branding via the Branded Mobile App add-on.…Confirmed | Logo on public schedule and purchase pages, custom colour themes (all plans), customizable public home page (Pro only)Confirmed |
| Push Notifications | Requires the Branded Mobile App add-on — so unavailable on Starter, paid on Accelerate/Ultimate, included with Ultimate Plus.Estimated |
Support
| 24/7 Email Support | Not 24/7 for human support — the '24/7' claim refers to the self-serve Support Center and AI Assistant. Human routes (case/email, live chat…Confirmed | Human support during staffed weekday hours via live chat/email; weekends/holidays covered by AI assistant Penny (human escalate on request)…Confirmed |
| Email Support | YesConfirmed | Email or ticket support available during published hours — not 24/7Estimated |
| Free Data Migration | Email your exported customer/pass file to support and Punchpass imports it at no stated charge; membership imports in 1-2 business daysConfirmed | |
| Knowledge Base | Large public Support Center with searchable articles in multiple languages, plus an in-product AI Assistant.Confirmed | Extensive public help centre — 18 collections, 250+ articlesConfirmed |
| Live Video Support | No standing Zoom desk. Closest: Glance co-browse screen sharing, live chat in certain situations, and Call Me callbacks via the AI Assistan…Confirmed | No Zoom/video support. Live chat + email with strong human coverage on weekdays; AI (Penny) handles weekend chat with human handoffConfirmed |
Everything both Mindbody and PunchPass do (1 features)
Memberships & Packages
- ✓ Drop-in Pricing